My account, which holds approximately $7k USD, has been banned. Suddenly, restrictions were placed on my account preventing me from withdrawing funds. Initially, they asked me for KYC (Know Your Customer) verification, which I promptly filled out, including taking pictures of my passport and face etc. After that, they requested a video call with me via Google Meet. They had me log into rollbit, my metamask wallet, and access binance, etc. They questioned how I purchase my cryptocurrency etc. Following our conversation, they banned my account simply stating that I broke the rules by creating multiple accounts.

I only have one account created from my device, and I have never created or used any other. I've made all the bets on my account myself. They are suspecting that it's my boyfriend's account, which is false and I can prove it, but they refuse to communicate. I have evidence from the bank for buying cryptocurrency with withdrawals in my name, and I can prove my source of income. I also have a notarized statement that I live with my boyfriend. I gave him money to buy ETH on binance and send it to my metamask.

I have posted all the details and attached evidence on this forum.

Banovali su mi nalog i na njemu imam oko $7k USD. Odjednom sam dobila restrikcije na sajtu da ne mogu da povucem novac sa naloga. Prvo su mi trazili KYC, odmah sam sve popunila, slikala pasos slikala lice itd. Nakon toga su mi trazili da idem na video poziv sa njima preko Google Meet-a. Tamo su me terali da se logujem na rollbit, na svoj metamask novcanik, da im ulazim na binance itd. Pitali me kako kupujem kripto itd. Nakon razgovora su mi banovali account samo uz objasnjenje da sam prekrsila pravila jer sam pravila vise naloga?

Imam samo jedan jedini nalog koji sam pravila sa svog uredjaja i nijedan drugi nikad vise nisam ni koristila ni kreirala. Sve opklade na mom nalogu sam radila ja. Oni sumnjaju da je to nalog od mog decka sto nije istina i mogu da dokazem ali odbijaju da komuniciraju. Za kupovinu kripta imam dokaze iz banke o povlacenju sredstava na moje ime, imam poreklo prihoda. Imam i dokaz kod notara da zivim sa deckom. Njemu sam davala pare da preko binance-a kupi ETH i posalje mi na moj metamask.

Na ovom forumu sam objavila detaljno sve i okacila dokaze

Dear sanjast, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you accumulated your winnings with or without an active bonus? Has the casino approved your KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

About 2 years ago, the partner created an account through his device. However, that account has not been active for over a year and it has been minimally used. We live together and IP must have been different back then. My account was used by me and only me, no one else had access. My account on that site is in the red in total, I played a lot, I was platinum rank, on hundreds of sports bets, the bonus is not relevant with the winnings because it is too small. I did KYC within 5 minutes of when they asked me (I took a photo of my passport and sent a selfie). KYC is approved.

Please read my post on the forum, there I explained everything in detail and posted the evidence:

https://bitcointalk.org/index.php?topic=5470942.msg63021805#msg63021805

Partner je pre 2 godine otprilike napravio nalog preko svog uredjaja. Medjutim taj nalog nije aktivan preko godinu dana i on je minimalno koriscen. Zivimo zajedno i IP je sigurno bio drugaciji tada. Moj nalog sam koristila ja i samo ja, niko drugi nije imao pristup. Nalog na tom sajtu u totalu mi je u minusu, dosta sam igrala bila sam platinum rank, na stotine sportskih opklada, bonus nije relevantan sa dobicima jer je premali. KYC sam uradila u roku od 5 minuta od kada su mi trazili (slikala pasos I slala selfie). KYC je odobren.

Molim vas procitajte moju objavu na forumu, tamo sam sve detaljno objasnila i okacila dokaze:

https://bitcointalk.org/index.php?topic=5470942.msg63021805#msg63021805

As you can see on the forum, they still posted on my announcement and returned my money... Everything turned out ok, but if I hadn't tried so hard in all directions, I would never have seen the money.

Kao sto mozete videti na forumu ipak su se oglasili na mojoj objavi i vratili mi pare... Sve je ispalo ok ali da se nisam toliko trudila na sve strane nikad pare ne bi videla.

Do I understand correctly that your account balance has been paid out? Please let me know if we may close the complaint or if there is anything else we can assist you with. Thank you.

The money has been paid, you can close the complaint

Isplacene su pare, mozete zatvoriti zalbu

Dear sanjast,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

www.kpvfaw.com