The first payout of €1,700 arrived in 5 minutes. For the second payout of €980, they wanted ID, etc. I sent everything to the registration office and got an address. Then the question came up as to how I could afford to play, simply because I also work in the event service (building facades, loading and unloading trucks). I'm asking for help, as the site has already blocked live support, even though I got on well with them. Thank you. Kind regards, Philipp N.

Die Erste Auszahlung war in 5 Min da von 1700 Euro bei der 2 Ten Ausszahlung von 980 wollten sie ID usw. Habe alles geschickt bin zum Meldeamt und habe mir eine Adresse geholt . Dann kam die Frage wie ich es mir Leisten kann zu Spielen , ganz einfach weil ich auch Arbeite im Eventservise ( Fassadenaufbau , Lkws ein und ausladen ) . Bitte um Hilfe da die Seite den Live Support schon Blockiert habe obwohl ich mich ganz gut verstanden habe mit dem . Danke dir . MfG Philipp N.

Dear Philipp1423,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with the withdrawal process at the casino. To better understand your situation and assist you effectively, I would like to ask you a few questions:

• What specific documentation did you provide for the second payout?
• Have you submitted any documents to the casino as your source of funds? If so, have these documents been reviewed by the relevant department?
• Could you clarify what information was requested regarding your ability to play (e.g., proof of income, bank statements)?
• Since the live support is blocked, have you tried reaching out to customer support through other channels, such as email? If so, when was the last time the casino communicated with you?
• What types of games did you play?

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Thanks for the reply. I have a picture of my passport and registration form, plus a screenshot of the deposit. They asked how I could afford it, but didn't request any receipts; instead, live support was blocked. It's not a problem. I can also prove that I work in event services (building facades and loading and unloading trucks), but I would really appreciate it if you would simply pay out the money I won. Regards

Danke für die Antwort. Also ich habe ein Bild meines Reisepasses und Meldezettel , plus Einen Screenshot der Einzahlung . Es wurde zwar gefragt wie ich es mir leisten kann haben aber keine Belege gefordert stattdessen ist der Live Support gesperrt worden. Ka Thema kann ich auch beweisen das ich arbeite im Eventservices ( Fassadenaufbau und LKWs ein und Ausladen ) doch ich würde es sehr begrü?en wenn einfach mein Geld das ich gewonnen habe auszahlt . Mfg

And what kind of games? Mainly Big Bass Splash, on the hunt for the Golden for 15 years, and Wanted every now and then, Book of Helios, and the dog game—I don't know what it's called. Regards.

Und Was Für Spiele ?. Haupsachlich Big Bass Splash auf der Jagd nach dem Golden seit 15 Jahren und Wanted hin und Wieder , Book of Helios und das Hunde Spiel weiss nicht wie das Hei?t . MfG

Could you please specify when exactly you submitted your documents to the casino for verification?

Also, kindly forward me all the communication between you and the casino customer support regarding the problem you're facing at [email protected]. Thank you for your patience and cooperation.