Yesterday I created a new account for the bonus, I thought it was legal, when I looked at it, I've never fallen for this and it turns out that today I can't enter the website from anywhere and I only see on the internet that people can't withdraw and that it's a scam. On top of that, I have the account created and they haven't asked me for any documentation, which seemed strange to me. I'm very worried, the expense doesn't even appear on the credit card, but it's good that that bank is at zero with the deposit of 100 that I made.

Ayer me cree una cuenta nueva por el bono pensaba que era legal al mirarlo por encima nunca he caído en esto y resulta que hoy no puedo entrar en la página web desde ningún sitio y solo veo en internet que la gente no puede retirar y que es una estafa encima tengo la cuenta creada y no me han pedido ni documentación que me parecía ya raro, estoy muy preocupado no me sale ni el gasto en la tarjeta de crédito pero bien que está a cero el banco ese con el depósito de 100 que hice

Dear Estoyasustadotio,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has your deposit been credited to your casino account?
• Have you tried using a different device to access the casino website?
• Is the casino accessible to you using this link? https://rtbet2.com/
• Did you achieve your current balance with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Estoyasustadotio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
www.kpvfaw.com