They closed my account saying they had two accounts with the same IP address I could never know that they were from the same company I realized that by going to chat to ask for explanations I realized that they were the same as slot10 and that they also confirmed me , in the end, however, they are two separate accounts this is a scam to deceive people, besides he did not pay me the 400 euros on the account I still had 240 euros. I trust in you to make them think

Mi hanno chiuso l'account dicendo di avere due account dallo stesso indirizzo IP io non potevo mai sapere che erano della stessa società mi sono accorta che andando in chat per chiedere spiegazioni mi accorsi che erano gli stessi di slot10 e che mi hanno confermato anche loro, alla fine però sono due conti separati questa è una truffa per ingannare la gente, oltre ha non pagarmi le 400 euro sul conto avevo ancora 240 euro. Confido in voi per farli ragionare

Dear Viviana,

Thank you for submitting your complaint again on our site. I'm sorry to hear about your issue. Could you please advise if you have any proof of your remaining balance in SelectBet Casino beside the ones you have submitted on Slot10 complaint? Did you receive back your 20€ deposit from the casino? Also please note, your newly submitted complaint on Slot10 again was already solved once as you have admitted that you have received your winnings. Looking forward your answer.

Best regards,

Nick

Hi I have no proof of the remaining balance on select.bet because I did not imagine this, they did not give me back the 20 euros of the deposit, the complaint on slot10 that I presented there was a misunderstanding I misunderstood I did not receive my winnings I said that I made a withdrawal of 850 euros from the gaming account but I did not receive anything and they closed my account on slot10 in conjunction with this in fact I reopened the case on slot10.

Salve non ho nessuna prova del saldo residuo su select.bet perché non immaginavo questo, non mi hanno restituito le 20 euro del deposito, il reclamo su slot10 che ho presentato c'è stato un malinteso aveto capito male io non ho ricevuto le mie vincite ho detto che ho fatto un prelievo di 850 euro dal conto gioco ma non ho ricevuto niente e mi hanno chiuso il conto su slot10 conteporianamente a questo infatti ho riaperto il caso su slot10.

Thank you very much Viviana for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Viviana.

I am afraid that we are in a very similar situation as with your previous complaint.

I want to ask the SELECT.bet Casino to send us proofs that Viviana has more than one account on my email address: [email protected]

Thanks.

We would like to ask the SELECT.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Viviana and Casino Guru Representatives,

Thank you for updating and inviting us.

Here's a copy/paste of our KYC Team mail to Viviana sent on 27/08/20:

Dear Viviana,

Thank you for your email.

Like we've already mentioned in our previous correspondence - as a Company procedure, while being an active customer, regular reviews of your activity were conducted. After a more thorough inspection led by our Security department, they reported detection of Multi-accounting - a non-recreational activity deemed in conflict with our General rules. You were found to be sharing the same login numerical pattern (IP) with another account registered with the Company, which is not allowed according to the site’s T & C.

In addition, the same HTTP cookie was detected in the cache of both of these accounts.

The above-mentioned IP is:  79.52.77.128

Cookie:  c23ff92c9ce43716394fefe231a82ba95323e1e510b98b6942969a034862dd2b  

       and 9003a9c2a0e8e041669d1b3baaf0fdd86737362b678dc8b42344cc8c7dbca154 

Both of these were reported by our anti-gnoming software.

The access to your account will remain terminated! Company's decision on the matter is final and will not be a subject to any further alterations. Thank you for your understanding.

As per our records, KYC and AntiFraud Departments any refund of amount is not possible.

Best,

SLOT10 Casino Team

Gentlemen of select.bet perhaps you did not understand the situation I signed up for two different sites that you are always the same company I could not know it also because you had already paid me previously and so I was not stupid if I knew, but in the end of the fairytale it is not fair to scam people like that because they are two separate sites.

Signori di select.bet forse non avete capito la situazione io mi sono iscritta a due siti diversi che voi siete sempre la stessa società io non potevo saperlo anche perché mi avevate già pagata in precedenza è quindi non ero stupida se lo sapevo, ma alla fine della favola non è giusto truffare la gente così perché sono due siti separati.

Dear Viviana,

Thank you for your update.

We would like to mention that In any circumstances, we do not have anything in common with the bookamaker site you're mentionening.

We are an independent company, operated by Bellona N.V., incorporated under Law of Curacao.

Hope you will find this informative.

Kind Regards,

SELECTBet Casino Team

Sorry, you pretend you don't understand? If you select.bet and slot10 previously said that it is understood that you are the same company, this is why you have closed the two gaming accounts and I am not aware of this, it is normal that you have found the same IP address but I am not at fault also because you at select.bet I repeat you have already paid me a previous win so if I knew I was stupid that I opened the game account on slot10, you closed the two accounts at the same time in fact there is also a claim for slot10 of 850 euros and now you say you have nothing in common you are scammers one more than the other I invite casino guru to make you understand this situation because I would like to recover my winnings.

Scusate voi fate finta di non capire? Se voi select.bet e slot10 avete detto in precedenza che si capisce che siete la stessa società per questo mi avete chiuso i due conti gioco e io non essendo a conoscenza di questo è normale che avete riscontrato lo stesso indirizzo IP ma io non ho colpa anche perché voi di select.bet ripeto mi avete già pagata una vincita precedente quindi se lo sapevo ero stupida che aprivo il conto gioco su slot10, voi avete chiuso i due conti contemporaneamente infatti c'è anche un reclamo per slot10 di 850 euro e adesso dite che non avete nulla in comune siete truffatori uno più dell'altro invito casinò guru di farvi comprendere questa situazione perché vorrei recuperare le mie vincite.

I repeat for the umpteenth time my ip address is to you of select.bet and also to slot10 and normal the anomalous thing is that I did not know that you are the same company and even if it were you are two different sites you are just scammers and you I'll have everyone stop both select. bet and slot10 you will see.

Ripeto per l'ennesima volta il mio indirizzo ip risulta a voi di select.bet e anche a slot10 e normale la cosa anomala è che io non sapevo che siete la stessa società e anche se fosse siete due siti diversi siete solo dei truffatori e vi farò arrestare a tutti sia select. bet e slot10 vedrete.

Hello Viviana.

I was able to get a missing proof from Slot10 Casino and later the similar proof from Select.bet Casino as well. These casinos use a same platform but act as independent casinos. Because of the same platform the same tool detected another accounts related to your one. In this case we believe that the casino has a right to confiscate your winnings.

Dear casino guru I was not aware of this also because select.bet had already paid me previously so if I was aware of this I would never open the game account even on slot10 in the end they are two separate sites but they work with the same platform but It is not fair that I have to lose my winnings, so to prove their good faith and not claiming that it is a game to cheat people they paid me a win and opened a gambling account for me.

Caro casino guru io non ero ha conoscenza di questo anche perché select.bet mi avevano già pagato in precedenza quindi se ero consapevole di questo non avrei mai aperto il conto gioco anche su slot10 alla fine sono due siti separati ma lavorano con la stessa piattaforma ma non he giusto che devo perdere le mie vincite, allora per dimostrare la loro buona fede e non affermando che sia un giochetto per truffare la gente mi pagassero una vincita e mi aprissero un conto gioco.

Dear Viviana.

They showed us a very solid proof that you are part of organised group. Usually we are very careful when casino with a very low rating giving us any type of proof. In this case we were able to get our own proof. We also identified other people in our system related to you we and have a proof that what you/they are saying is not truth. 

We are trying to help a people which have a problems but we are not protecting these who want to gain a benefit by cheating.

Consider this reply as final. We are closing this comlaint as "unjustified."

All accounts related to this fraud scheme will be banned from our system.