I have withdrawn $3000 they keep saying they it wasn’t accepted and then it was but the funds were put back in to my casino account not my bank account so I tried withdrawing again, they said they can’t put it to my card I have to do a bank transfer so I did that got approved but then my money was put back in to the casino account not my bank account it seems everything I do they keep reversing the money back after I do everything they can someone please help I’ve put a lot of money in to this casino and would love to be able to just receive my $3000 it’s not even half of the money I have put in to the casino

Dear Karly2421,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yes I understand that and I would happily wait but they say it’s accepted but then reverse the money back in to the account so I can play it, it hasn’t been taken out to even go in to the bank account and when I ask them why they then say it was rejected by my bank so you have to do a bank transfer it’s so confusing doesn’t make sense if it was approved it shouldn’t still be sitting in my casino account

I’ll keep trying to withdraw and see what happens over the next 2 weeks but I really feel it’s going to keep happening I’ve tried every way they have told me to withdraw

Dear Karly2421,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karly2421,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com