I won €11,800 on May 3, 2025, without using a bonus. My account isn't verified, and I can't verify it because the casino apparently doesn't need it. Now I wanted to request a withdrawal via bank transfer because Klarna isn't an option. It says a limit of €5,000. It didn't work. I quickly contacted support, and they said I can only withdraw €800 three times per day, and €5,000 per week. I read their instructions, and they don't mention anything about it. Support told me to contact my VIP, but he's still on vacation. Can you help me?

Ich habe am 3.mai.2025 11800eu gewonnen ohne bonus Bedienung. Mein Konto ist nicht verifiziert, ich kann es auch nicht verifizieren da dass casino es scheinbar nicht brauch. Nun wollte ich eine Auszahlung beantragen via Bank überweisung da klarna nicht ausw?hlbar ist. Dort steht Limit 5000eu. Ging nicht, kurzer Hand Support angeschrieben die sagten ich kann nur 3x800 eu pro tag abheben. Und 5000eu die woche. Habe deren Bedienung durchgelesen und da steht garnichts davon. Der Support sagte ich solle mich an meinen vip wenden, der ist aber noch im Urlaub. K?nnt ihr mir helfen???

Dear Donlui2010,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

It's over. I lost my winnings. And I will definitely not recommend this casino to anyone! You can deposit unlimited amounts, but there are always catches when it comes to withdrawals that aren't clearly explained in the description! Support tells you something that's wrong, and the VIP is unavailable. Thanks for the experience, never again.

Hat sich erledigt meinen Gewinn habe ich verspielt. Und dieses casino werde ich auf keinen Fall jemanden weiter empfehlen! Man kann unendlich einzahlen und bei Auszahlung gibt es immer Haken die nicht transparent in der Beschreibung beschrieben ist! Support erz?hlt irgend etwas was nicht stimmt und vip nicht erreichbar. Danke für die Erfahrung nie mehr wieder

Dear Donlui2010,

Thank you for the update. We’re very sorry to hear that your winnings were lost. Unfortunately, once the funds have been played and lost during regular gameplay, we’re no longer able to intervene or assist in recovering them.

We understand that unclear withdrawal limits and delays in support responses can be frustrating, and we encourage all casinos to provide transparent and timely communication. That said, based on the current status of your case, we must close this complaint.

Thank you for your understanding.

Best regards,

Veronika

Casino Guru Team