Hello, I've been trying to verify my account at this casino for several days and I haven't received a response. Can you help me? I have money to withdraw and I can't, I've sent the documents but I haven't received any response from this casino.

Dear lopezfcp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I sent all the documents correctly on December 1st, I've already sent emails and no one responds because the casino doesn't have live chat.

I sent emails for [email protected] but nobody answer me.what i can do for withdraw my money?

Thank you very much for your reply, lopezfcp. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Nobody answer emails...i cant withdraw my money.what i can do?

Thank you very much, lopezfcp, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear lopezfcp,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slotmaniax Casino representative to join this conversation.

Dear Slotmaniax Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Dear lopezfcp, we deeply apologize for this late reply. We have just processed your first and second step verifications and now you are fully eligible to request the withdrawal of your money. Please kindly consider though that we can process only withdrawal request with a minimum amount of € 200,00 and currently today December 20th at 6.31 pm CET time your balance is € 53,71. We wish you lucky and happy Christmas holidays ahead. Best regards

Dear slotmaniax casino and what is the minimum per bitcoin method?

Caro casino slotmaniax e qual o minimo por método de bitcoin?

Dear Lopezfcp, withdrawal minimum amount is the same for all currencies , both FIAT and Crypto. Its only important that this money comes from game winnings and not deposit.

Please advise if you may need further help.

Best regards

Ok the minimum lift is very high but that's ok. I just don't understand what you mentioned about the game winnings and not the deposit, can you explain it better? Grateful for the attention.

Ok o minimo levantamento é muito alto mas tudo bem . só n?o entendo o que mencionou dos ganhos do jogo e n?o do depósito pode explicar melhor? Grato pela aten??o.

Dear slotmaniax casino, now I have withdrawn, how long does the withdrawal take? Thank you for your attention.

Caro casino slotmaniax agora fiz o levantamento quanto tempo leva o levantamento? Grato pela aten??o dispensada.

Dear Lopezfcp,

Could you please let us know, if there has been any update regarding your withdrawal request?

Thank you,

Mirka

Goodnight. I'm still waiting for withdrawal approval. Compliments

Boa noite. Ainda aguardo pela aprova??o de saque. Cumprimentos

Dear Slotmaniax Casino,

Could you please inform us, if there has been any update in withdrawal process?

Thank You,

Mirka

I've still been waiting since December 20th for confirmation of the withdrawal. Could the casino respond with anything? Thanks

Ainda aguardo desde do dia 20 de Dezembro pela confirma??o do levantamento. Será que o casino poderia responder alguma coisa? Obrigado

Dear customer, the withdrawal has been successfully processed and you shoud receive your funds shortly. Apologies for this delay.

Best regards

Solved, thank you

Resolvido.obrigado

Dear lopezfcp,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

www.kpvfaw.com