Despite being banned from LCS Ltd for years due to gambling addiction, I have been repeatedly allowed to register and make deposits at a LCS ltd casino. In this case, it's about SONSOFSLOTS! When I contacted them, they claimed that the casinos are not related. However, I can prove from screenshots that the responses from support at all LCS ltd casinos are identical and even marked with a sequential number. I have also informed LCS ltd directly about my gambling addiction. I have attached evidence to support my claims.

Obwohl ich bei LCS Ltd seit Jahren wegen Spielsucht gesperrt bin, wurde mir immer wieder in einem Casino von LCS ltd eine Registrierung inkl. Einzahlungen erlaubt. In diesem Fall geht es um SONSOFSLOTS! Bei Kontaktaufnahme wurde behauptet, die Casinos stehen in keinem Zusammenhang. Anhand von Screenshots kann ich beweisen, dass die Antworten vom Support von allen LCS ltd Casinos ident sind und sogar mit einer fortlaufenden Nummer versehen werden. Au?erdem habe ich auch LCS ltd direkt über meine Spielsucht informiert. Beweise habe ich im Anhang beigefügt.

Dear x4wsccrkcd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is [email protected]. Did you specify in that request for how long you wish your account to be suspended and the reason why?

Meanwhile, I checked the Responsible Gambling section and this is what I found (here):

Is [email protected] the email address to which you sent your request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, [email protected] is the email address to which I sent the email about the exclusion due to gambling addiction and personal bankruptcy.

I will forward emails to you

Ja, [email protected] ist die Mailadresse an die ich die Email wegen dem Ausschluss aufgrund von Spielsucht und Privatinsolvenz gesendet habe.

emails leite ich Ihnen weiter

Thank you, x4wsccrkcd, for your email. Regrettably, I was unable to locate the initial self-exclusion request, and I am unsure of when it was submitted. Could you please clarify and try to forward it at your earliest convenience?

I have forwarded you an email

Habe Ihnen ein Email weitergeleitet

I received an email forwarded from the casino stating that your account was blocked on April 18, 2023. The message did not mention any gambling problems but indicated a straightforward account closure. Could you kindly inform me about when you communicated to the casino regarding any gambling issues?

I have just forwarded you an email where you can see that Sonsofslots was informed by email about the gambling addiction on September 17th, 2022! Personal bankruptcy and other things were also reported here!

Furthermore, I have already sent you a screenshot confirming that all LCS ltd. Casinos have common support, as my inquiries were given a consecutive number and were replied to at the same time with the identical content. That's proof enough that everything is handled by the same support.

Ich habe Ihnen soeben ein Email weitergeleitet, wo Sie sehen k?nnen, dass Sonsofslots am 17.9.2022 per email über die Spielsucht informiert wurde! Hier wurde auch die Privatinsolvenz und weitere Dinge mitgeteilt!

Weiters habe ich Ihnen bereits einen Screenshot zukommen lassen, wo best?tigt wird, dass alle L.C.S. ltd. Casinos einen gemeinsamen Support haben, da meine Anfragen mit fortlaufender Nummer versehen wurden und zur gleichen Zeit mit dem identen Inhalt geantwortet wurde. Das ist doch Beweis genug, dass alles von demselben Support abgearbeitet wird.

Hello,

Appreciate your latest email. I've noted that your attorney notified the casino about your gambling issue on October 17, 2022.

I have a couple of additional inquiries:

• Can you provide information on the individual who filed this complaint and the author of these posts?
• Were any deposits made into the casino after October 17, 2022?

I submitted this complaint myself, as well as my other complaints, and am also the author of my own lines. I have a lot of legal knowledge through my professional work and am always researching online casinos.

After this date, no more deposits were made at Sonsofslots, however further payments were made for LCS ltd. to the same BANK ACCOUNT, even though LCS LTD was already aware of the gambling addiction.

Ich habe selbst diese Beschwerde eingereicht, wie auch meine anderen Beschwerden und bin auch selbst Autor meiner Zeilen. Ich habe durch meine berufliche T?tigkeit ein sehr gro?es Rechtswissen und recherchiere immer wieder in Bezug auf Online-Casinos.

Nach diesem Datum wurden bei Sonsofslots keine Einzahlungen mehr get?tigt, jedoch wurden weitere Zahlungen für LCS ltd. an dasselbe BANKKONTO erm?glicht, obwohl LCS LTD bereits über die Spielsucht Bescheid wusste.

Thank you, x4wsccrkcd, for the reply and clarification. If no further deposits were made after the successful exclusion from the casino, there's not much we can do for you in this specific case.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I?could be of more help. Thank you in advance for your reply and understanding.

Dear x4wsccrkcd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You are welcome to reject the complaint as unjustified. I have sent you everything about this matter, I have written to you that I have always sent an application for exclusion due to gambling addiction directly to the company - apparently not enough - everyone brushes themselves off and says they knew nothing and an exclusion is in one casino in the corporate group does not count as a reason for exclusion in other casinos in the LCS LTD group.

I have sent enough screenshots that the same support works at all LCS LTD casinos, that absolutely identical answers come and the number of complaints are in an ascending order and are consecutive.

Unfortunately, you still protect these companies.

The highest level of protection actually applies to gambling addiction - but that's what all companies in this industry thrive on. A pity!

I will now sue with the help of a lawyer.

Sie k?nnen die Beschwerde gerne als ungerechtfertigt zurückweisen. Ich habe Ihnen alles zu dieser Causa gesendet, ich habe Ihnen geschrieben, dass ich immer auch direkt an das Unternehmen einen Antrag auf Ausschluss wegen Spielsucht gesendet habe - anscheinend zu wenig - alle putzen sich ab und sagen, sie h?tten nichts gewusst und ein Ausschluss in einem Casino der Unternehmensgruppe z?hlt nicht als Ausschlussgrund in weiteren Casinos der Gruppe LCS LTD.

Ich habe genügend Screenshots gesendet, dass bei allen Casinos von LCS LTD ein und derselbe Support arbeitet, dass absolut identische Antworten kommen und auch die Beschwerdezahlen eine aufsteigende Reihung haben und aufeinanderfolgende sind.

leider werden trotzdem von Ihnen diese Unternehmen geschützt.

bei Spielsucht gilt eigentlich das h?chste Schutzniveau - aber davon leben eben alle Unternehmen in dieser Branche. Schade!

Ich werde nun mit Hilfe eines Anwaltes klagen.

Could you please clarify when the last deposit into your Sons Of Slots Casino account was made?

Am 30.4.2022

In summary:

• The casino was notified of your gambling problem on October 17th, 2022.
• The most recent deposit made into this casino was on April 30th, 2022.

As a result, there are no funds eligible for a refund.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I?could be of more help. Thank you in advance for your reply and understanding.

I have sent you all emails. I understand that you are on the casino sites and I am very disappointed. LCS Ltd. has demonstrably received several emails directly to the company address, in which the gambling addiction and the therefore necessary and desired ban are mentioned. Strangely enough, the ban has now been extended to all LCS Ltd casinos, including those where I had not yet registered. And this despite the fact that it is claimed that no casino is connected to the other. Strange. Especially since the emails prove otherwise.

Ich habe Ihnen alle Emails gesendet. Ich verstehe, dass Sie auf den Seiten der Casinos sind und bin sehr entt?uscht. LCS Ltd. hat nachweislich direkt an die Firmenadresse mehrere Emails bekommen, worin die Spielsucht und die daher erforderliche und gewünschte Sperre erw?hnt wird. Komischerweise wurde mittlerweile die Sperre auf alle Casinos von LCS Ltd ausgedehnt, auch auf die, wo ich mich noch nicht registriert hatte. Und das, obwohl behauptet wird, das kein Casino in Verbindung zum anderen steht. Eigenartig. Zumal die Emails anderes beweisen.

I recently received an email you sent to this particular casino on March 29th, 2023. In the email, you mentioned someone gaining access to your mobile and raised concerns about the casino operating in Austria without a valid license. There was no mention of any gambling problem.

This is the final reminder to submit the requested self-exclusion request otherwise, your complaint will be rejected.

This sentence was written in every email to the company LCS LTD!!!

Also in the chat there was always talk of a ban due to gambling addiction!

But as already mentioned, I will sue in court!

Dieser Satz ist in jedem Email an das Unternehmen LCS LTD geschrieben worden!!!

auch im Chat wurde immer von einer Sperre wegen Spielsucht gesprochen!

Aber wie schon erw?hnt, ich werde bei Gericht klagen!

I wish I?could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint due to insufficient evidence from the player's side. Thank you for your understanding.