I have made a withdrawal request. They asked me for documents

license

Identity card

Fiscal Code

Double-sided copy of the card with which I reloaded

Card statement

Card ownership attestation

Bank account balance

Current account attestation

Iban code bic swift etc. etc.

But they say they haven't received the swift code proof of account.

Instead in the chat they say that they do not read well. I also sent the documents in chat and they told me that now I know they saw well and that they forwarded it to the document support.

Morale 8 days but the money is not seen.

1. Second they will never pay

Ho fatto richiesta di prelievo. Mi hanno chiesto come documenti

Patente

Carta di identità

Codice fiscale

Copia fronte retro carta con cui ho ricaricato

Estratto conto carta

Attestazione titolarità carta

Estratto conto bancario

Attestazione conto corrente

Iban codice bic swift ecc ecc

Ma dicono che non hanno ricevuto l'attestazione del conto con i codici swift.

Invece in chat dicono che nn si leggono bene.ho inviato anche in chat i documenti e mi hanno detto che ora so vedevano bene e che l'inoltravano loro al supportdocumenti.

Morale 8 giorni ma i soldi non si vedono.

1. Secondo ne non pagheranno mai

Dear ANTONIO,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

I guess I haven't quite understood what to do

Mi sa che non ho capito bene che cosa devo fare

Dear ANTONIO,

Have you been advised by the casino which personal documents are missing to complete the account verification? 

They say that the bic and swift code don't look good.

Dicono che il codice bic e swift non si vedono bene.

Thank you very much, ANTONIO, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

To date still no news of the money ..... they said they arranged a bank transfer on December 24th.mah

Ad oggi ancora nessuna notizia dei soldi.....hanno detto che hanno predisposto un bonifico il 24 dicembre.mah

Hello Antonio!

From now on, I will be looking after your complaint. Since you've been informed about the arrangement of your withdrawal on 24th of December, I would like to extend the timer for another 7 days, in case you'd receive your money. If there won't be any change in the situation, we will contact the casino.

Ok, I'll wait for these other 7 days. Thanks good evening, hopefully good

Ok,aspetterò questi altri 7 giorno.grazie buona serata,è speriamo bene

Please, keep us informed in case there is any update.

Of course, if the money arrives or not, I will keep you updated.

Certo.se dovessero arrivare i soldi o no vi tengo aggiornati.

To date, no money still arrives. In chat they tell me that the transfer has been made.

They asked me for a statement from December 24 to today, I gave it to them ..... they told me I have to be patient. But where has it ever been seen that after 13 days a bank transfer does not arrive? I think you are right to stay away. the facts over 20 euros of the first top-up will never have anything again

Ad oggi ancora nn arrivano i soldi.in chat mi dicono che è stato fatto il bonifico.

Mi hanno chiesto un estratto conto dal 24 dicembre ad oggi,io glielo fornito.....mi hanno detto che devo avere pazienza.ma dove si è visto mai che dopo 13 giorni un bonifico non arriva?mi sa che avete proprio ragione di starci alla larga.i fatti oltre i 20 euro della prima ricarica nn avranno mai più nulla

To date, I still haven't received the money. They asked me and sent me the paper statement .... they said I have to be patient. From December 24th I have patience

Io ad oggi ancora non ho ricevuto i soldi.mi hanno chiesto e mandato l'estratto conto cartaceo....hanno detto che devo aver pazienza.dal 24 dicembre k ho pazienzs

Hello Antonio!

So 7 days have passed and since you did not receive your withdrawal, I would like to invite Spin Million Casino into the discussion to help us resolve the issue.

We would like to ask Spin Million Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.