I requested profit withdrawals and they blocked my account. I communicated through the chat and they only responded that at the discretion of management they decided to close My account and they could not more details I asked for my money and money that they could not give me more detail

solciite retiros de ganancia y me bloquearon la cuenta me comunique Por medio del chat y solo respondieron que a discresion de la gerencia decidían cerrar Mi cuenta y no podían mas detalles pregunté por mi dinero y dinero que no podían darme más detalle 

Hello Daniel.

We are very sorry to hear about your troubles. In most cases the casino blocks accounts and confiscates winnings only in cases of fraudulent activity. Which bonus did you take? Did they mention that they will return your deposit, or did they confiscate the deposit as well?

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.