I have requested several times not to receive emails or SMS from the casino and they continue to send them day after day.

He solicitado determinadas veces no recibir ni correos ni sms por parte del casino y siguen enviando dia tras dia

Dear marcrj7,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the unwanted communications from the casino.

To better understand your situation, could you please clarify the following:

• When did you first request to stop receiving communications?
• Have you kept any records or screenshots of your requests?
• What specific types of messages (SMS, emails) are you receiving?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I've sent emails requesting it. There's no way to unsubscribe.

I've been sending these emails for a long time.

He enviado correos solicitandolo. No hay forma de cancelar la suscripciones.

Hace mucho tiempo que he enviado estos correos

Thank you very much for your reply, marcrj7. Do you currently have an active account at this casino? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Unfortunately, I have not received any emails containing the communication between you and the casino. Can you please forward me all the messages in which you attempted to discuss this issue with the casino?

Thank you very much, marcrj7, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear marcrj7,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spinsy Casino representative to join this conversation.

Dear Spinsy Casino,

Could you please clarify, why the player is unable to unsubscribe from receiving offers from your casino?

Thank you in advance,

Mirka

Dear all,

We are sorry for the inconvenience.

Kindly note customer's account was closed and all marketing communication has been turned off as well.

However as far as you received promotions the request was forwarded to the relevant team and should be fixed.

Please allow up to 48 hours for the action to take effect.

We appreciate your understanding in this matter.

Best regards,

Legiano Team.

Dear marcrj7,

Could you please confirm, if you have received any marketing communication from the casino since their intervention?

Thank you.

I've been informed that they're closing my account. I haven't received any communication from them for several days.

Me han comunicado que proceden a cerrar mi cuenta. De momento hace dias que no recibo ninguna comunicacion por su parte

Dear marcrj7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

If you still receive any unwanted marketing communication from this casino, feel free to request a reopen of this case.

Best regards,

Mirka Dubasova

www.kpvfaw.com