I have made a withdrawal on the 23rd of March, 2 weeks ago approximately, and it has still not been approved. Additionally, the option to cancel the withdrawal has not been visible for many days now. Whenever I reach out though live chat, they simply copy-paste the same responses and tell me to be patient. A friend of mine was asked to verify his identity (after waiting for a month) and they closed his account immediately after verification. I sent them an email 7 days ago and, of course, I have still not received any response.

?χω κ?νει αν?ληψη απ? τι? 23/3/24 2 βδομ?δε? περ?που και ακ?μα δεν ?χει εγκριθε?. Επιπλ?ον δεν ε?ναι εμφαν? η δυνατ?τητα ακ?ρωση? αν?ληψη? εδ? και πολλ?? μ?ρε? και καθημεριν? στο live chat μου λ?νε με copy paste τα ?δια πρ?γματα και να κ?νω υπομον?. Σε ?να γνωστ? μου ζητ?σανε ταυτοπο?ηση ( εν? περ?μενε ?να μ?να) και του κλε?σανε το λογαριασμ? μ?λι? την ?κανε. Σε email που του? ?στειλα επ?ση? εδ? και 7 ημ?ρε? δεν ?χω λ?βει φυσικ? καμ?α απ?ντηση.

Dear alexeee13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportuna Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your account is currently accessible to you?
• Have you been asked to complete account verification, or have you already completed verification of your account, please?
• When was the last time you were in contact with casino casino support and what did you discuss?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Of course I can log into my account. This casino belongs to the category that very rarely ask for verification, usually for very large withdrawals. So far they have not asked me to send them anything for identification, although I believe they will, in order to further delay the withdrawal which is already delayed. Today was the last time I spoke to the casino on live chat to complain about my withdrawal and of course they told me nothing more than their classic "don't worry".

I collected the rest playing slots.

Φυσικ? μπορ? να μπω στο λογαριασμ? μου. Το καζ?νο αυτ? αν?κει στη κατηγορ?α που πολ? σπ?νια ζητ?νε επαλ?θευση , συν?θω? σε πολ? μεγ?λε? αναλ?ψει? . Προ? το παρ?ν δεν μου ?χουν ζητ?σει να του? στε?λω κ?τι για ταυτοπο?ηση αν και πιστευω θα το κ?νουν , για να αργ?σει κι ?λλο η αν?ληψη που ?δη ?χει καθυστερ?σει. Σ?μερα ?ταν η τελευτα?α φορ? που μ?λησα με το καζ?νο στο live chat για να παραπονεθω για την αν?ληψη μου και φυσικ? δεν μου ειπαν κατι π?ρα απτ? κλασσικ? του? " do not worry " .

Το υπ?λοιπο μου το συγκ?ντρωσα πα?ζοντα? κουλοχ?ρηδε?.

Were any documents requested from you, or was your withdrawal processed since your last message, please?

I got my money. They had a problem with the payment provider as I learned from other players. Thanks for the interest

Dear alexeee13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com