Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I played slots, I had verified before the account was closed, I played with real money

?παιξα κουλοχ?ρηδε? ,ε?χα κ?νει ταυτοπο?ηση πριν κλε?σει ο λογαριασμ?? ,?παιξα με πραγματικ? χρ?ματα

I'm sending you some emails that they responded to so you can see that there really is something wrong with this particular casino.

Σα? στ?λνω κ?ποια email που μου ε?χαν απαντ?σει για να δε?τε ?τι ?ντω? κ?τι δεν π?ει καλ? με το συγκεκριμ?νο καζινο