Having previously registered with Bons Casino, I registered with the affiliated TedBet Casino on 5/11.

I deposited $200, received a first-time deposit bonus, played some slots, and requested a withdrawal after meeting the wagering requirements.

I submitted KYC at that time, but I don't know if it was approved.

Then came the attached notice about the confiscation of my winnings.

The reason for the confiscation is said to be abuse of the bonus, but I have never violated the bonus terms and conditions.

When I communicated this to support they didn't take me seriously and insisted that it was a final decision.

Could you please step in and investigate this?

thank you.

過(guò)去にボンズカジノを登録したご縁で系列のテッドベットカジノを5/11に登録しました。

$200を入金し初回入金ボーナスをいただきスロットで遊び賭け條件達(dá)成後に出金申請(qǐng)しました。

その際にKYCを提出しました。承認(rèn)されたのかは不明です。

その後に添付された勝利金沒収の案內(nèi)が來(lái)ました。

沒収根拠はボーナスの濫用とのことですが１度もボーナス規(guī)約に違反したことはございません。

それをサポートに伝えても取り合ってもらえず最終決定事項(xiàng)であると主張されています。

間に入って調(diào)査してもらえないでしょうか？

よろしくお願(yuàn)いします。

Dear suzuri,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TedBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has your account been blocked?
• Could you please share the accusations you received from the casino?
• Have you completed the bonus wagering requirement of the bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

My account is not blocked but the balance is $200.

The wagering requirement has been met.

I only played slot games.

I have forwarded the email, so please check it.

アカウントはブロックされていませんが、殘高が入金分の$200になっています。

賭け條件は達(dá)成しました。

スロットゲームだけをプレイしました。

メールを転送したので、確認(rèn)お願(yuàn)いいたします。

Thank you very much, suzuri, for providing the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello suzuri,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite TedBet Casino to join the conversation and participate in the resolution of this complaint.

Dear TedBet Casino,

Can you please explain the reasons for confiscating the player's winnings in more detail?

Kind regards,

Adam

Please take strict action.

厳しく対処をお願(yuàn)いします。

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear suzuri,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

This casino operates with a license granted by the Curacao Gaming Control Board. This regulator states that they do not resolve individual disputes between players and gaming operators, but if you do wish to contact them you can do so here: https://www.gamingcontrolcuracao.org/contact

I am sorry I could not be of more help on this occasion.

Best regards,

Adam