I requested that my account be permanently closed for reasons related to game problems.

After several emails to support as requested on the website, these were not dealt with.

This inaction on the part of the company has resulted in an ongoing loss associated with the problems described above.

I will continue to file complaints until they are held accountable for the damage caused.

Solicitei o encerramento definitivo da minha conta por motivos relacionados com problemas de jogo.

Após vários e-mails para o suporte como solicitam no site, os mesmos n?o foram tratados.

Tal ina??o por parte da empresa, resultou numa perda contínua associada aos problemas acima descritos.

Irei continuar a apresentar queixas até que os mesmos sejam responsabilizados pelos danos causados.

Dear Eltoromar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your casino account still accessible to you?
• When was the last time you received any response from the casino? Does the casino communicate with you via live chat or email?
• Could you please share your initial attempts to self-exclude or close your account and any responses from the casino you received?
• Could you please forward the original email you sent to the casino on 25/03/2025 at 23:19, not just as a PDF?
• My email is [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon Tomas,

I've already sent you an e-mail.

Thank you

Boa tarde Tomas,

já enviei e-mail diretamente para si.

obrigado

Good afternoon,

I still haven't received a reply and my account is still active.

Boa tarde,

continuo sem qualquer tipo de resposta e com a conta ativa.

Thank you very much, Eltoromar, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Eltoromar,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Thank you,

I look forward to any further information you may have.

the account is still open, I'm still receiving bonuses and they haven't replied to my repeated emails.

Obrigado,

fico a aguardar, qualquer informa??o adicional, por favor disponham.

a conta continua aberta, continuo a receber bónus e n?o me respondem aos repetidos emails.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The account is still open, and they don't reply to emails or support.

Bad casino, from the same network as many others with different names.

A conta continua aberta, e n?o respondem aos emails nem ao suporte.

Péssimo casino, da mesma rede de outros tantos com nomes diferentes.

Dear Eltoromar,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal