I won money at this casino, and they requested verification. I completed the verification and then I requested a withdrawal, but they cancelled it. I asked customer support why they had cancelled the withdrawal. They told me that the funds were being reviewed by the risk department. I asked how long I would have to wait for the review to be completed. They stated it would take anywhere from several hours to a full day. Ultimately, two days have passed, but they still haven't released the funds. I believe they're deliberately holding my funds for no reason.

Я выйграл в этом казино деньги ,они запросили верификацию.Я ее прошел ,после я поставил на вывод и они отменили вывод.Я спросил в поддержке почему они отменили вывод.Они сказали что деньги на проверке у отдела риска .Я спросил сколько мне ждать пока пройдет проверка .Они сказали от нескольких часов до суток .В итоге прошло двое суток ,но они так и не вывели их.Считаю что они задерживают мои средства просто так .

Dear depokolu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear depokolu,

Have you received your withdrawal from the casino yet?

Dear depokolu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.