Hello, I'm trying to withdraw, but it won't let me. Because I can't withdraw my money, I demand that you do what's necessary, otherwise I'll file a complaint. It's unacceptable that after losing so much money playing roulette, I can't withdraw it now that I've won. How is that possible? It's very SERIOUS. And I can't figure out where the problem is. I'm using the same credit card to deposit and vice versa.

Sincerely

The Khamlichi El Idrissi Bilal

Hola buenas intento retirar pero no me deja, por que no puedo retirar mi dinero, exigo que agan lo necesario por que de lo contrario voy a representar una denuncia, es inadmissible que después de tanto dinero que he perdido con la ruleta y ahora que ganó no puedo retirar, como puede ser posible es muy GRAVE. Y no encuentro donde está el problema si estoy utilizando la misma tarjeta de crédito, como para ingresar y viceversa.

Cordialement  

El khamlichi el idrissi bilal

Dear benzesalim299,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Vegasino Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you accumulated your winnings with the help of bonus, please?
• When you request a withdrawal, is it immediately denied or is it in the state of pending?
• Could you please provide the exact date you have requested your withdrawal, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

So good afternoon, thank you for responding so quickly. I will try to explain myself better. It is out of frustration that I have not explained myself properly. Well, I will tell you that the first withdrawal is dated 05/15/2025 and was cancelled after 3 or 4 days. I contacted the administrator who responded very quickly and very kindly. He told me that the problem could come from my bank. I contacted the bank and they told me that there was no problem.

Now today I realized that there were 2 credit cards, one expired and the other one that is the new one, after several verifications I have been able to make a withdrawal again with the valid credit card which is the new one, I did not realize because when I credit money in the game it does work as it is the same bank account there is no problem, anyway I made a withdrawal again yesterday 05/25/2025 that is in process and as the regulations say I have to wait 3 to 4 business days, well it worries me and I am frustrated that they cancel it again, it is not fair and I do not understand if all my information is in order I have reviewed absolutely everything and I contacted the live chat and they told me that everything is in order and that I should not worry, but of course after the first experience and that I have been waiting since 05/15/2025 it is not normal understand? Now I beg you to please do what is necessary to unblock this situation. It is unacceptable that you are waiting all this time, and look how patient I have been with all of this, which is almost €3,000 that I have in my Vegas account. Now you understand why I am worried and frustrated. ??

Cordially

The khamlichi b*****

Asi buenas tardes gracias por responderme tan rápidamente, intentare explicarme mejor es por la frustración que no me he explicado como es debido, bueno le cuento el primer retiro tiene fecha el 15/05/2025 fue anulado por que después de 3 días o 4 días, me puede en contacto con el administrador que me respondió muy rápidamente y muy amable, me dijo que el problema podía venir de mi banco me puse en contacto con el banco y me dijeron que no hay ningún problema.

Ahora en el día de hoy me di cuenta de que habían 2 tarjetas de crédito una caducada y otra que es la nueva, después de varias verificaciones he podido volver hacer un retiro con la tarjeta de crédito valables que es la nueva, no me di cuenta por que yo cuando crédito dinero en el juego si que funciona como es la misma cuenta de banco no hay problema, en fin he vuelto hacer un retiro ayer día 25/05/2025 que esta en proceso y como bien dice el reglamento tengo que esperar3 a 4 días laborales, bueno me inquieta y estoy frustrado a que me lo vuelvan a anular, no es justo y no entiendo si todos mis datos están en orden lo he revisado absolutamente todo y me puse en contacto con el chat en vivo y me dijeron que todo está en orden y que no me preocupara, pero claro después de la primera experiencia y que este esperando desde el día 15/05/2025 no es normal entiende? Ahora si le ruego que por favor agan lo necesario para débloquer esta situación, es inadmissible que este esperando toso este tiempo y mires que he estado paciente con todo esto, que son casi 3.000€ que tengo en mi cuenta de vegasino entiende ahora por que estoy preocupado y frustrado ??.

Cordialmente

El khamlichi b*****

Dear benzesalim299,

thank you for your message. My apologies for late reply, I was on a sick leave and unable to respond.

• Do I understand correctly, that your second withdrawal request was canceled by the casino?
• Have you accumulated your winnings with the help of bonus, please?
• Have you passed the KYC verification process, please?

Looking forward to your reply,

Katarina

These Vegasino scammers are scammers. I've never been able to withdraw my €5,000. They're always giving the same answers and laughing at me, so I decided to unsubscribe. I'm going to create another online casino account.

Son unos estafadores los de vegasino mis 5000€ nunca he podido llegar a retirarlos siempre están dando las mimas respuestas y se rien de mi, así que he optado en darme de baja. Voy a crear otra cuenta de casino oline.

Dear benzesalim299,

thank you for your message.

Do I understand that you may be considering opening an additional player account at this casino? I must strongly advise against such action, as it would constitute a direct violation of the terms and conditions applicable to all online casino users.

Also I’m very sorry but you haven’t answered any of my previous questions. Please check my previous message and try to response. All requested information is essential if we wish to proceed with the case.

Thank you in advance. 

Katarina

Dear benzesalim299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
www.kpvfaw.com