I requested a withdrawal on April 13, 2025. The casino promises a payout within 3 business days.

To date, I haven't received any money. When I inquired, I received no concrete answer as to when my money will be paid out.

Ich habe am 13.04.25 eine Auszahlung beantragt. Das Casino verspricht eine Auszahlung innerhalb von 3 Werktagen.

Bis dato habe ich kein Geld erhalten. Auf Nachfrage bekomme ich keine konkrete Antwort, wann mein Geld ausbezahlt wird.

Dear InaEis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thanks for the info.

Then I'll wait.

Danke für die Info.

Dann warte ich ab.

Dear InaEis,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

No money has been paid out so far.

However, I've now lost €1,000. The amount in dispute is now only €500.

Hallo,

bisher wurde kein Geld ausgezahlt.

Ich habe allerdings mittlerweile 1000,- Euro verspielt. Der Streitwert liegt somit nur noch bei 500,- Euro.

Dear InaEis,

I'm sorry to hear that you have lost a part of your balance.

Can you please advise if you did cancel any of your withdrawals?

If you have, and then requested a new one, the 14 day period unfortunately starts over.

Please forward a screenshot of your withdrawal tab from the casino along with the communication between you and Vegasino Casino to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Hello,

The 500 euros were paid out yesterday.

Best regards

Hallo,

gestern wurden die 500,- Euro ausgezahlt.

Viele Grü?e

Dear InaEis,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

www.kpvfaw.com