Have on 21.5. requested a profit of 1800 € for payment, since then new documents for verification have been requested every day, but really every day, instead of writing down everything that is needed. Of course, when I ask when it will finally be paid out, the answer is always that it will be processed soon.. just delay tactics and hope that you might gamble everything again!

Habe am 21.5. einen Gewinn von 1800 € zur Auszahlung beantragt, es wurden seit dem t?glich neue Unterlagen zur Verifizierun eingefordert, aber wirklich jeden Tag, statt einmal alles was ben?tigt wird aufzuschreiben. Natürlich wird auf meine Frage wann denn endlich ausgezahlt wird immer geantwortet das es bald bearbeitet wird.. einfach nur hinhalte Taktik und hoffen das man ja vielleicht alles wieder verzockt! 

Dear Minire,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: Could you please confirm that this is the correct website?

I've been waiting since May 25th

ich warte nun wieder seit dem 25.5

My account is fully verified

Mein Konto ist vollst?ndig verifiziert

Could you please confirm that this is the correct URL of the website (Vulcan with C)?

Thank you.

Dear Minire,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.