72 hours have passed according to the rules of the site. And do not count the winnings. Operators say that the financial department works on its own so the application could fall then wait again. and wait again

Минуло 72години за правилами сайту.а не нараховують вииграш.оператори видповидають що финансовой отдел працюе власноруч тому заявка могла випасти потом знов очикуйте.потим оператор ни чего не може сказать.срокив вин не знае.тильки може видправляти в финансовой отдел но там заявка пропадая .и знов чекайте

Hello Алексей ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Casino UA. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

According to the rules of the kazeno, up to 7000 to 72 hours is not more. Yes, the bonus was beaten. But I won back the amount of the bonus and the win was transferred to the main balance. The account is confirmed. One operator. He says that he will look at the payment in a few hours. The second says you need to apply again to the financial department.

По правилам казено на сумму до 7000 до72часов не болие. Да бонус бил.но я отиграл суму бонуса и вииграш перешол на основной баланс .учётная запись подтверждена.один оператор.говорит виплату будет он смотрит в нескольких часах. Второй говорит нужно опять заявку в финансовой отдел.

And yes, my first game and first withdrawal of funds at this casino.

И да моя первая игра и первый вивод средств.на отом казино.

I didn’t take screenshots with a viogrash, a vivo, that rachunk after a while. The site forbade it. Take screenshots

Я на делал скриншоты с вииграшом,виводом,та рахунком спустя время.сайт запретил. Делать скриншоты

Hello Алексей,

Does the last screenshot refers to the withdrawal being returned back to your account? Did the casino contact you since about the verification. Be sure to wait 14 days as I recommended if the withdrawal is still pending.

In the last photo, the sum of the balance. the casino did not contact. Every hour I write to the operator, they say wait for the deadline. Thank you for your help. Glory to Ukraine.

На последнем фото сума баланса . казино не связывались.каждий час пишу оператору говорят ждите сроков нет.сбасибо за помощь.Слава Украине.

Whether this information is important or not. But my account. The winning account is also in the casino Vylkano times, vulkan777

Чи важлива ця информация чи ни .Але мий аккаунт.рахунок з вииграшом також е .в казино Vylkano times, vulkan777

Hello Алексей,

Contacting the support unfortunately won't make the process faster, you may even slow it down. Be sure to wait the recommended time and let us know if any update happens.

Today is the 14th day of waiting for viplati. The operator does not say anything, wait for the account to be verified. And they have no time limit. They say that there is no time limit for the check.

Сегодня 14 день ожидания виплати. Оператор ничего не говорит ожидайте происходит проверка аккаунта. А у них нет ограничения во времени.ани говорят что нету сроков у проверки .

If there is any chance of getting a win. Or not. Thanks in advance for your help.

Если хоть какой-то шанс на получение вииграша. Или нет. Заранее благодарен за помощь.

Hello Алексей,

Could you please advise if there is any update regarding the verification? If no, we will try to get in touch with them.

No, they say there is no time limit for verifying an account. It can take a very long time

Нет говорят у проверки аккаунта не сроков.ана может длиться очень долго

Hello. I’m asking the operator now about the check. She says. Wait for the check in progress. And pi today there is no win.

Здравствуйте .задаю вопрос сейчас оператору, о проверке .она говорит .ждите идёт проверка.вивод средств бил 30.03,2022. И пи сегодня нет вииграша.

Hello Алексей and thank you for the feedback so far. As there is no update yet from the casino's side, I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello hevcenkoaleksei1992,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Casino UA into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear hevcenkoaleksei1992,

can you specify the Casino exactly, please? The name and the website link.

Dear hevcenkoaleksei1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can ask to reopen this complaint anytime.