Hello, I have been wanting to withdraw my earnings for more than 2 months, I started depositing 2 thousand but the casino took 4 thousand away, then I deposited again to be able to withdraw what I had deposited since the minimum is 4 thousand to withdraw, in total they took me out 8 thousand pesos, I have no choice but to play and win something, but I have been trying to withdraw for about 2 months and they reject my payments, I contacted them a thousand times and the answer is the same, that I must write to them later to have an answer I am already very tired, it is useless to have the money stagnant there without paying people

Hola hace más de 2 meses que queiro retirar mis ganancias , eme?ce depositando 2 mil pero el casino me quito 4 mil, luego volví a depositar oara poder sacar lo que había depositado ya que el mínimo es de 4 mil para retirar , en total me sacaron 8 mil pesos , no me quedo de otra qje jugar y ganar algo, pero hace como 2 meses que intento retirar y rechazan mis pagos , me comunique con ellos mil veces y la respuesta es la misma , que debo escribirles más tarda para tener una respuesta ya estoy muy cansada, de nada les sirve tener la plata ahí estancada sin pagarle a la gente

Dear ORIANA01,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account was fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello! Yes, I have had my account verified for more than 1 month, my cards verified, I did not receive any bonus, I had to deposit 8 thousand pesos and only earned 3 thousand, the answer is always the same, that I speak to them later or that the specialists financiers do not respond The last time they rejected my withdrawal they sent me this, I don't think I'll deposit them again except with another card

Hola! Si, tengo mi cuenta verificada desde hace más de 1 mes , mis tarjetas verificadas , no recibí ningún bono , tuve que depositar 8 mil pesos y gane solo 3 mil, a respuesta es la misma siempre, que les hable mS tarde o que los especialistas financieros no dan respuesta la ultima vez que rechazaron mi retiro me mandaron esto, nonpienso volver a depositarles menos con otra tarjeta

Dear ORIANA01

Please kindly confirm the winnings were received.

Thank you!

Kind regards

Hi Yes! I already received them, thanks!

Hola si! Ya las recibí, gracias!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ORIANA01, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com