Hello, I registered in VulkanVegas because I saw that they give a bonus without a deposit, I made them 350 euros and sent a verification, they confirmed it to me and then they blocked my account, I wrote to them why they told me that I have a multi account but screenshot of which game gave me the money and a screenshot of the verification I did not find Vegas volcano in the casino column, so I released it with 7777.bg

Здравейте регистрирах се в VulkanVegas защото видях че дават бонус без депозит направих ги 350 евро и изпратих верификация потвърдиха ми я и след това ми блокираха акаунта писах им защо те ми казаха че съм имам мулти акаунт но аз не съм правил други регистрации само една единствена имам скрийншот на коя игра ми даде парите и скрийншот на верификацията не намерих вулкан Вегас в графата казино затова го пуснах с 7777.bg

Dear Ilia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

Meanwhile, I have checked the registration bonus terms and conditions, and this is what I found https://vulkanvegas.com/en/kingofthebonuses-promo?ref=vp_w18761c40206l4878gcap167_&affdata%5Bgeo%5D=ca&affdata%5Brotator%5D=40206&affdata%5Blanding%5D=4878&affdata%5Bsrc%5D=Y2FzaW5vLmd1cnU%3D:

"What is the maximum bonus amount that can be converted to my real balance?

The maximum amount is €25."

I would like to emphasize, that according to our Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Well, yes, my brother opened an account at the casino about a month ago and showed it to me

Ами да брат ми си откри сметка в казиното преди месец някъде и ми го показа

Thank you very much, Ilia, for your reply. I have checked general bonus terms and conditions, and this is what I found https://vulkanvegas.com/en/bonus-terms:

"All bonuses are limited to one single player, an IP address, a computer device, one family, residential address, telephone number, credit or debit card and / or electronic wallet, e-mail and networks where computers are shared (for example, university, public library, work network, etc.)."

Could you please advise if you share any of the above with your brother? 

In the sense that my brother has registered, there is no way I can get my money

В смисъл това че брат ми се е регистрирал няма как аз да си получа парите

If you and your brother share IP address, computer device or any of the above, I’m afraid there is not much we can do for you in this case. Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. Thank you.

Dear Ilia,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.