Hello,

I have withdrawed 1000,09€, Then i got a mail that i should give them some documents per Mail. I send a Mail With all the documents.

then i got a Mail back from gmail My Mail can not be delivered, bc the Mailing Box of the Weltbet KYC is full.

Dear thomaskoritnik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino gave you this email address?

Have you tried contacting them via other email or live chat in order to resolve this situation? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

For the first time, my payment was canceled several times. The reasons were always stored as "Incorrect payment details".

Now it finally worked to request a payout.

Yes, the casino sent me an email from a KYC email address ([email protected]). The email says I should respond to them with the appropriate documents.

I then complied and got an answer from the Gmail Automailer that the mailbox from [email protected] was full.

I sent all the documents to [email protected] yesterday and am waiting for a response.

In addition, I find the required documents for verification very excessive and a lot.

quoted from the email here:

"1. A Bank account statement issued from your bank containing the following information:

a. Bank details (name of bank, bank address, SWIFT/BIC code of the bank);

b. customer details (names, address);

c. Account details (IBAN: **DExxxx6314**, currency);

i.e. Date of issue (should be issued in the last 90 days).

2. Color pictures of the back and front of your card, ending in ***3840**, having the first six and last four digits clearly visible. **Please cover the rest of the digits and the CVC code on the back with a piece of paper, as this is sensitive information that we do not require.**

3. A bank statement or transaction list, displaying the deposits made to us from **14/01/2023** to **20/03/2023** and color pictures of the back and front of your cards used for the transactions , having the first six and last four digits clearly visible.

In order for the documents to be acceptable, please ensure that they are readable and all 4 edges of the document are fully visible."

Weltbet would like here ALL bank statements from all periods in which I have ever deposited.

For what reason?

It seems like a waste of time to me that WeltBet is hoping I'd still gamble away my payout amount.

Unnecessarily complicated effort.

Thank you very much for your effort.

I hope we manage to get my payout amount.

Hallo Kristina,

Erstmals wurde meine Auszahlung mehrmals gecancelt. Die Gründe wurden immer als ?Falsche Zahlungsangaben" hinterlegt.

Nun hat es endlich funktioniert eine Auszahlung anzufragen.

Ja, das Casino hat mir hat mir eine E-Mail zugesendet von einer KYC E-Mailadresse ([email protected]). In der Mail steht, ich solle auf diese, mit den entsprechenden Dokumenten, antworten.

daraufhin bin ich dem nachgekommen und habe eine Antwort von dem Gmail Automailer bekommen, dass das Postfach von der [email protected] voll sei.

ich habe nun gestern die ganzen Dokumente an die [email protected] geschickt und warte auf eine Rückmeldung.

Zus?tzlich finde ich die verlangten Dokumente zur Verifizierung sehr übertrieben und sehr viel.

hier zitiert aus der E-Mail:

?1. A Bank account statement issued from your bank containing the following information:

a. Bank details (name of bank, bank address, SWIFT/BIC code of the bank);

b. Customer details (names, address);

c. Account details (IBAN: **DExxxx6314**, currency);

d. Date of issue (should be issued in the last 90 days).

2. Color pictures of the back and front of your card, ending in ***3840**, having the first six and last four digits clearly visible. **Please cover the rest of the digits and the CVC code on the back with a piece of paper, as this is sensitive information that we do not require.**

3. A bank statement or transaction list, displaying the deposits made to us from **14/01/2023** to **20/03/2023** and color pictures of the back and front of your cards used for the transactions, having the first six and last four digits clearly visible.

In order for the documents to be acceptable, please ensure that they are readable and all 4 edges of the document are fully visible."

Weltbet m?chte hier ALLE Kontoauszüge von allen Zeitr?umen in denen ich jemals eingezahlt habe.

Wozu?

Mir erscheint das stark nach Zeitsch?ndung, dass WeltBet darauf hofft ich würde meinen Auszahlungsbetrag doch noch verspielen.

Unn?tig komplizierter Aufwand.

Vielen Dank für ihre Mühe.

Ich hoffe wir schaffen, dass ich meinen Auszahlungsbetrag bekomme.

Hello again,

The payout process has been approved.

The money should come

Hallo nochmals,

Der Auszahlungsprozess wurde stattgegeben.

Das Geld sollte die Tage kommen

Thank you for your reply, thomaskoritnik. Hopefully, you will receive your winnings soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

profit has arrived.

thanks for the patience ??

Gewinn ist angekommen.

danke für die Geduld ??

Dear thomaskoritnik,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com