Hyv? rossengland03,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla viiv?styneest? peruutuksestasi. Ymm?rsink? oikein, ett? maksusi on edelleen vireill? tilill? ilman k?sittely?? Onko kyseess? sis?inen kasinoj?rjestelm?n ongelma vai liittyyk? se vain tiliisi?
On melko tavallista, ett? nostojen k?sittely kest?? muutaman p?iv?n tai jopa viikon. T?m? tarkoittaa, ett? voi kest?? jonkin aikaa, ennen kuin rahasi n?kyv?t tilill?si. Olettaen, ett? olet suorittanut KYC-vahvistuksen onnistuneesti ja nostosi on hyv?ksytty, uskon todella, ett? on vain ajan kysymys, ennen kuin saat sen.
Odotan innolla kuulevamme sinusta. Kiitos jo etuk?teen.
Parhain terveisin,
Petronela
Dear rossengland03,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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