Good morning, I have a problem with a winorama withdrawal. I have a pending withdrawal of 251 euros and they continue to ask me for the Iban, which I have already sent along with all the other documents. How can I do?

Thank you

Buon giorno,ho un problema con un prelievo con winorama. Ho un prelievo in sospeso di 251 euro e continuano a chiedermi l Iban,che ho già inviato insieme a tutti gli altri documenti. Come posso fare?

Grazie

Dear Fabio,

Thank you for contacting Casino Guru and letting us help you. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you contact the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal any further. Please let us know if this advice was helpful.

Best regards,

Peter

They also sent me an email in which they say the el Iban documents have received them

Inoltre mi hanno mandato un email nella quale dicono che i documenti e l Iban li hanno ricevuti

Will I be able to have my win credited? Or do I have to report it?

Riuscirò a farmi accreditare la vincita?oppure devo fare denuncia?

Hi Fabio,

Thank you for the update. I recommend you wait for a few days and see if the verification was successful. The casino may also ask for more documents. When it's finished, you should receive your winnings within two days. Please keep me updated on the progress.

But I've already sent all the documents. I don't understand.

I then won by 2000 euros on beat in game on Friday morning. On Tuesday there was the bank transfer.

Cmnq stupid me who played winorama.

I played there because after the win I excluded myself from online aams casinos

Ma ho già inviato tutti documenti.io non capisco.

Ho vinto poi di 2000euro su beat in game il venerdì mattina.il martedì c era il bonifico.

Cmnq stupido io che ho giocato a winorama.

Ho giocato lì perché dopo la vincita mi sono autoescluso dai casinò on line aams

I have looked now on the site and the withdrawal is always pending.

Ho guardato ora sul sito ed il prelievo e sempre in sospeso.

Finally I received the email that the withdrawal is successful and in fact on the withdrawals in progress it is no longer visible.

Finalmente ho ricevuto l l'email che il prelievo e'  andando a buon fine ed in effetti sui prelievi in corso non risulta più.

Hi Fabio, 

That's good news. Let me know if you received the money. 

Of course, I will look at the weekend to see if they have arrived

Certamente.Guardero a fine settimana x vedere se saranno arrivati

Good morning, finally after a thousand emails, even if not very polite??????, the money has arrived.

Buon giorno,finalmente dopo mille email,anche non tanto educate??????,i soldi sono arrivati.

Hi Fabio,

It's great to hear you received your money. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter