When I made my first deposit, I was informed that my withdrawal would be in the same method, that the minimum limit would be $ 40.00, now they wrap me up, the limit has increased to $ 500.00 and I only have one form of withdrawal by ecopays , and I've never used this method to deposit on this platform.

My money is locked and they want to make me play to their limits. Absurd.

Quando fiz meu primeiro depósito, me informaram que minha retirada seria no mesmo método, que o limite mínimo seria de R$ 40,00, agora me enrolam, o limite aumentou para R$ 500,00 e somente tenho uma forma de saque pela ecopays, sendo que nunca usei esse método para depósito nesta plataforma.

Meu dinheiro está trancado e querem me obrigar a jogar até o limite deles. Absurdo.

Hello, Alex.

Thank you very much for submitting your complaint through our website. We will investigate your complaint. Did the casino provide you with an explanation of this approach? What payment method did you use for deposit?

Best regards, Jozef

Good afternoon.

I made the direct deposit on my Bank card, sent all the documents I was asked, kept saying they needed more and more, then released the deposit but for R $ 500.00, nonsense, cross-platform game, I was never treated and made of silly this way, completely questionable platform, not to mention dangerous. While I was playing, all right, when I wanted to withdraw that came the absurd and all possible excuses for I can not withdraw, still blocked me to not even make the $ 500.00 that required to withdraw. Rogue to the extreme.

Boa tarde.

Fiz o depósito direto no meu cart?o do Banco, enviei todos os documentos solicitados, continuei dizendo que eles precisavam cada vez mais, depois liberei o depósito, mas por R $ 500,00, absurdo, jogo multiplataforma, nunca fui tratado e feito de bobo dessa maneira, plataforma completamente questionável, para n?o mencionar perigoso. Enquanto eu estava jogando, tudo bem, quando eu queria me retirar, veio o absurdo e todas as desculpas possíveis, porque eu n?o posso me retirar, ainda me impediu de nem mesmo ganhar os US $ 500,00 necessários para me retirar. Vampira ao extremo.

Hello, Alex.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Best regards, Jozef

Hello,

We hope this message finds you well.

Please note that the amount of BRL 57 is available on your account, however it does not reach the minimum withdrawal amount for any of the available methods. In order to review the available withdrawal methods, please go to the Banking Page and select the Withdrawal tab, you will find all relevant information for each of them.

In the meantime, should you provide our Accounting team with a Bitcoin address, they will make sure to review your payout request right away. You can contact them via email to [email protected]. 

Since the funds are available on your account, a second option that you have is to continue playing the funds until you reach a higher amount. 

We are looking forward to hearing from you. 

Regards,

Winward Casino

Hello, Alex.

Is your issue resolved? Please, be aware that in case you fail to provide us with specific information in the given time frame, we will consider your complaint as resolved.

Best regards, Jozef

Thank you for using the Casino Guru complaint resolution center. We will now mark it as 'resolved' in our system.