Registered in this institution 6 days ago. I sent documents, today I received a letter in the mail with a notification that my account has been verified. But now I can’t log into my account because the account is blocked! I didn’t break any conditions! One account! Blocking an account without any explanation or reason!

Зарегистрировался в данном заведении 6 дней назад. Отправил документы,сегодня пришло письмо на почту с оповещением о том что мой аккаунт верифицирован. Но теперь войти в аккаунт не могу т.к аккаунт заблокирован! Условий никаких не нарушал! Аккаунт один! Блокировка аккаунта без каких либо объяснений и причин!

Dear Aleksej,

Thanks for contacting Casino Guru and I am so sorry to hear about your troubles. I would like to ask you a few questions to make sure that I fully understand this issue. Could you please confirm whether you claimed any bonuses? Have you contacted the casino regarding this issue? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. If you get an email from the casino about why they blocked your account, please inform us. Thank you in advance for your reply.

Best regards,

Satrio

Dear Aleksej,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello! Yes, I tried to contact the support service of this institution. They answered with a template, or a bot. They said that they temporarily do not accept games from Russia. Although initially registration with my country was! I have no more claims to this casino. It is not allowed for players from Russia to play, just indicate in your review that Russian residents are not accepted.

Здравствуйте! Да я пытался связаться со службой поддержки данного заведения. Ответили шаблоном,либо бот. Сказали что они временно не принимают играков из России. Хотя изначально регистрация с моей страной была! Больше притензий к данному казино у меня нету. Нельзя игрокам из России играть,просто укажите у себя в обзоре что резидентов России не принимают. 

Hi Aleksej,

I have contacted the casino regarding this issue and hopefully, they will get back to us soon.

Dear Aleksej,

Please find our response to your complaint in the following:

What you first describe is correct. You have registered an account and it was also successfully verified. However, what you have not stated here is, that you have misused your "Recommending friends" code and promoted our website and the free spins without having had the permission from us to do so. It is obligatory to discuss any promotions with us, prior to starting such. 
 

The Terms and Conditions clearly state the following:

You are not allowed to use, register or copy any products, brands and/or logos which are licensed by Wir-Wetten without having their explicit permission. Same applies for products, brands and/or logos which are similar to the ones of Wir-Wetten

You need the permission to use any products, brands and/or logos licensed by Wir-Wetten. Same applies for domain names and social media pages.

In your case you have used and abused our products, especially without confirmation from our side that you can actually use them. Furthermore have your actions resulted in bonus abuse and country abuse from players registering via your code. 

Finally, after you breaking with our Terms & Conditions and misusing / abusing our products, we made us of our rights to close your account.

Best regards

Your wirwetten.com Operations Team

Dear Aleksej,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.