The casino challenges me with a double registration, I found my personal data changed, my email address was changed, the email found registered is [email protected], this email is absolutely unknown to me. The casino has always communicated with me with the original email [email protected] which is the only email I use. I also have an exchange of emails referring to a previous withdrawal of € 5,000, resolved positively, and to a withdrawal of 5,000 pending. All casino emails have been sent to my correct address [email protected].

the casino is now asking me to communicate via the bogus email. Thus asking me for access to the collection of the premium.

i am really disappointed, and the second episode since i started playing at casinos is not aams, and if this is the situation i advise against anyone to attempt this experience.

Il casinò mi contesta una doppia iscrizione, ho trovato i miei dati personali cambiati, mi è stata cambiata indirizzo mail la mail trovata registrata è [email protected], questa mail mi è assolutamente sconosciuta. Il casinò ha sempre comunicato con me con la mail originale [email protected] che è l’unica mail che uso. Inoltre ho uno scambio di mail riferite ad un prelievo precedente di 5000€, risolto positivamente, e ad un prelievo di 5000 pending. Tutte le mail del casinò sono state inviate al mio indirizzo corretto [email protected].

il casinò adesso mi chiede di comunicare tramite la falsa mail. Chiedendomi così l’accesso alla riscosssione del premio.

sono veramente deluso, e il secondo episodio da quando ho iniziato a giocare su casinò non aams, e se questa è la la situazione sconsiglio a chiunque di tentare questa esperienza.

Dear Argotoffoli,

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, there is another update.

this morning I tried to access my account to see the situation and the lords of Zodiacbet have broken down the last obstacle that separated them from decency, they replaced my password preventing me from accessing. Any request for a new password would be sent to the fake address always changed by them. In this way they cut me off completely.

at this point I wonder is there a glimmer of possibility of recovering right. And I also wonder if these gentlemen have behaved in this way must be a practice they often do, why they manage to do these things with such simplicity. We are completely in the hands of people who clean you up by altering the payout percentages on slots and if you unfortunately win they deny you the right.

Buongiorno, c’è un’altro aggiornamento.

stamattina ho provato ad accedere al mio account per vedere la situazione è i signori di Zodiacbet hanno abbattuto l’ultimo ostacolo che li separava dalla decenza, hanno sostituito la mia password impedendomi di accedere. Una eventuale richiesta di nuova password verrebbe mandata all’indirizzo fasullo cambiato sempre da loro. In questo modo mi hanno tagliato completamente fuori.

a questo punto mi chiedo c’è un barlume di possibilità di recuperare in giusto. E mi chiedo pure se questi signori si sono comportati in questo modo deve essere una pratica che fanno spesso, come mai riescono a fare queste cose con tanta semplicità. Siamo completamente nelle mani di gente che ti ripulisce alterando le percentuali di riscossioni sulle slot e se sfortunatamente vinci ti negano il giusto.

Just to be clear.

the replaced password and the message in the recovery attempt.

here I am served. No access to a nuanced win?

play people, play.

Tanto per intenderci.

la password sostituita e il messaggio nel tentativo di recupero.

eccomi servito. Niente accesso vincita sfumata?

giocate gente, giocate.

Thank you very much, Argotoffoli, for providing all the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks Petronela, we hope to resolve even if I believe little.

Grazie Petronela, speriamo di risolvere anche se ci credo poco.

Hello Argotoffoli, 

I have reviewed your case and will contact the casino to see if I can help. In the meantime, could I ask you to forward any correspondence you have previously had with the casino using your correct e-mail address ([email protected]) to me at [email protected]?

We would like to invite Zodiacbet Casino to join the conversation and participate in the resolution of this complaint.

Dear Zodiacbet Casino,

Can you please provide more information regarding the player's account? If the player has multiple accounts, can I ask you to please send supporting evidence of this to my e-mail as mentioned above?

Kind regards,

Adam

Thanks Adam for being interested in my problem.

sorry for the many emails sent.

I hope something can be concluded, the comparison with the casino will lead me nowhere. Admitting that he did that would be an admission of responsibility. However, I would be willing to agree. Or I will continue in my action.

Warmest regards

GI

Grazie Adam per essere interessato al mio problema.

scusa per le tante mail inviate.

spero si possa concludere qualcosa, il confronto con il casinò mi sa che non porterà da nessuna parte. Ammettere di aver operato in quel modo sarebbe una ammissione di responsabilità. Comunque sarei disposto ad un accordo. O continuerò nella mia azione.

Warmest regards

G.I.

Hello Argotoffoli, 

Could I ask you to please confirm your account username? When submitting your complaint you have stated it is "argotoffoli", but in a screenshot that you have provided, it seems you have logged into an account using the username "Argotofolis".

You're right I only noticed it now, however the access has always been with the Argotoffoli account name and the secret password, the Argotoffoli name appeared later when the email address changed. Even in this condition, I normally entered by entering the Argotoffoli account name and the secret password. By the way Argotoffoli makes no sense, while I choose Argotoffoli because it is the anagram of Il Fotografo, which has been my work for years

Hai ragione l’ho notata solo ora, comunque l’accesso è sempre stato con il nome account Argotoffoli e la password segreta, il nome Argotoffoli è comparso in un secondo momento quando è cambiata il se ondò indirizzo mail. Anche in questa condizione io entravo normalmente inserendo il nome account Argotoffoli e la password segreta. A proposito Argotoffoli non ha senso, mentre io scelgo Argotoffoli perché è l’anagramma di Il Fotografo, che è stato un mio lavoro per anni

You're right, I only noticed it now, however the access has always been with the Argotoffoli account name and the secret password, the Argotofolis name appeared later when the email address changed. Even in this condition, I normally entered by entering the Argotoffoli account name and the secret password. By the way Argotofolis makes no sense, while I choose Argotoffoli because it is the anagram of Il Fotografo, which has been my work for years

sorry but the system automatically corrected my word.

Hai ragione l’ho notata solo ora, comunque l’accesso è sempre stato con il nome account Argotoffoli e la password segreta, il nome Argotofolis è comparso in un secondo momento quando è cambiata il se ondò indirizzo mail. Anche in questa condizione io entravo normalmente inserendo il nome account Argotoffoli e la password segreta. A proposito Argotofolis non ha senso, mentre io scelgo Argotoffoli perché è l’anagramma di Il Fotografo, che è stato un mio lavoro per anni

scusa ma il sistema mi correggeva automaticamente la parola.

Dear Argotoffoli,

The casino is discussing the case internally, so we will allow more time for a response.

In the meantime, please let me know if there are any developments.

We would like to ask Zodiacbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Dear Argotoffoli,

I am awaiting a response from the casino via Skype, and so I will once more extend the timer in the hope that we can find a resolution.

Kind regards,

Adam

Dear Argotoffoli and Adam, 

As Adam mentioned we discussed the case via Skype.  

Our position is: 

Before this complaint was submitted, the issue was discussed with another Casino Guru Representative in a discussion tread. In that communication, Argotoffoli sent two images (including information about two accounts). The images clearly showed two accounts with two similar usernames and email, and both accounts belong to the player.  

We believe that these images clear the whole situation, considering that the evidence needed was provided by the player himself.  

Kind Regards, 

Zodiacbet Casino Team 

Dear Adam, as I said there was no hope, after all, people who change your account details and that boil down to changing your password are hopeless. However, for your knowledge, I am taking legal action against these gentlemen.

thanks for your interest.

by the way, this is not the first time they have played this game.

Greetings

Caro Adam, come avevo detto non c’erano speranze, del resto gente che ti cambia i dati dell’account e che si riduce a cambiarti la password è senza speranza. Comunque per tua conoscenza sto muovendomi in via legale contro questi signori.

grazie per l’interessamento.

a proposito non è la prima volta che fanno questo giochetto.

saluti

Hello all,

Thank you for your responses.

When it comes to multiple accounts, we believe that each case should be assessed individually.

If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them. This is according to our fair gambling codex (http://www.kpvfaw.com/fair-gambling-codex-for-casinos#duplicate-accounts).

While the screenshots mentioned do suggest two accounts being used by the player, further information is required.

In line with this and due to the claims of the player, we would like to ask the casino to provide supporting evidence of how the accounts are linked (IP, device, browser) and if any unfair advantage has been obtained by their usage.

Kind regards,

Adam

Never used bonuses, but having devised such a system they can easily include bonuses as well. I repeat the data manipulation makes these gentlemen do what they want. And unfortunately considering the scams put in place spoil the whole sector a bit.

cordiality

Mai usufruito di bonus, ma avendo architettato un sistema del genere possono facilmente far figurare anche bonus. Ripeto la manipolazione dati fa fare a questi signori quelli che vogliono. E purtroppo considerare le truffe messe in opera sputtanano un po’ tutto il settore.

cordialita

Dear Adam and Argotoffoli, 

We've already provided evidence to show that the customer has breached our Terms and Conditions. Not to mention, the player himself has provided screenshots confirming he's been in breach of our duplicate account policy.  

Whether or not he's used this to abuse bonus campaigns is not the question. He violated a general term, which is there not to punish, but to prevent different types of abuse and functions, regardless of the presence/absence of a bonus. He has read and agreed to the terms when registering. These same terms clearly state that a customer can only have one account. 

Kind Regards,

Zodiacbet Casino

How can you be so unpleasantly hypocritical, create an account and modify the data, the first account proves that the email address does not exist, you create a second one, taking care to adapt the name slightly and then, to top it off, replace my password. And then you come here to preach that the rules must be respected, I wonder, but aren't you a little ashamed?

Come fate a essere così spiacevolmente ipocriti, create un account modificate i dati, il primo account dimostro che l’indirizzo mail non esiste, ne create un secondo avendo cura di adattare leggermente anche il nome e poi ciliegina sulla torta sostituite la mia password. E poi venite qui a predicare che le regole vanno rispettate, mi viene da chiedermi, ma non vi vergognate neanche un po’?

Dear Adam, plead a lost cause, they are certain to get away with it, and they discredit the whole honest gambling industry. They have no change and you know it well. So either you decide to declassify them so that others do not make the mistake of playing on their site, or unfortunately you risk appearing conniving, and that I would be sorry because you are one of the few references.

with regard

Caro Adam perori una causa persa, sono certi di farla franca,, e screditano tutto il settore del gambling onesto. Non hanno change e tu lo sai bene. Quindi o decidi di declassificarli così che altri non commettano l’errore di giocare sul loro sito, o purtroppo rischi di sembrare connivente, e questo mi dispiacerebbe perché sei uno dei pochi riferimenti.

cordialmente

Dear Zodiacbet Casino,

We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino, and appreciate that this is in the terms and conditions. However, as mentioned, we do believe that multiple accounts can sometimes be created in genuine error, without any intention of circumventing rules.

In accordance with our views on fair gambling, we would need to see some evidence of how the accounts are linked and of any bad intentions/unfair advantage to justify the confiscation of winnings. Can I please ask, have the accounts been used simultaneously, and has either one been verified?

Kind regards,

Adam

We would like to ask Zodiacbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Argotoffoli,

There has been no further response from the casino regarding this case. You stated that your casino account login details were changed to prevent you from accessing your account. As the casino has not provided sufficient evidence to refute this or to support their claim that you have used multiple accounts, the complaint will be closed as 'unresolved'.

I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority ([email protected]) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied ([email protected]). I wish I could be of more help.

Best regards

Adam