1win not allowing users to withdraw funds

Hello,

I guess that you used some of the bonuses listed on our website, what happened after that, please?

I can't comprehend what went wrong, anything related to the rules pleases?

Every bonus is provided with at least basic rules associated with each bonus, the rest - "full terms apply" must be checked in the casino's terms and conditions.

Furthermore, there is not a single bonus listed in the 1Win Casino bonus section.

I will wait for further explanation, to make sure I understand.

Hi there,

I'd like to say that many complaints were successfully solved in the end, so I hope yours will be one of them.

??

Good afternoon

I used the vouchers that are available on the official 1win channels on telegram and by 1win affiliates in Brazil and other countries.

Used Russian, Brazilian, Indian, American and other currencies to place bets.

There are no rules about limiting voucher usage, even their site support said they couldn't ban me.

I made a total of R$510.00 (in several currencies, already converted to real) but they banned me when I requested to withdraw them.

if there is no rule for the use of vouchers, why ban users claiming to have broken a rule when they did not?

Then came a casino guru employee saying that I'm wrong to bet using only vouchers, so 1win should stop making them available!

Since you have not submitted a complaint I do not fully understand, when and where exactly you got in touch with the casino guru employee.

Sadly, it is very dangerous to use multiple coupons no matter where you get those because normally it is strictly against the rules to use more bonuses at the same time.

Be careful using telegram and accepting special affiliate offers provided outside the official casino channels.

If you feel that you were treated unfairly though you play following all terms, you can submit the complaint, and our team will look into it.

Money withdraw problem

1win I'd -19359663

It's been six days at 1Win Casino. The money has not come yet and 1win casino is not giving any reply saying that the money will come in 48 hours. Now it has been six days but still my money has not come and they are not giving me any reply

Hello,

I guess that you should wait a bit. It may feel strange, but if you browse this thread you'll soon find out that this casino is not the best choice and you can consider yourself lucky because the casino is still in touch with you. We allow casinos 14 full days to verify the account, and gaming history plus send the winnings, you see? That's why I feel you should wait.

If you come across any issues, let us know of course. I hope your withdrawal will proceed soon!

Hello, I need to change my email

I already spoke with support with a call and nothing I need to withdraw the money I have there for a small spelling error (Hormail) [email protected] help me

Hello,

As far as I can see, Nick is taking care of your complaint. Just wait for an update, please.

I guess that's for the moment.

Good afternoon everybody,

I started my journey with 1win at the beginning of this year (not being aware of its reputation, serious mistake of mine).

I was making deposits of around 5 thousand euros, I was playing regularly and currently the account has around 9/10 thousand euros but with several open bets.

On the 13th of January I sent my complete documentation in order to proceed with withdrawals, after more than a month I received no response from the security department. Even more ironic was the cancellation of my account about two days ago for no apparent reason.

I would like to know the method other players followed in order to obtain a response (I have already started a complaint, still no response from 1win and I have tried dozens of times to contact 1win support platforms but without success).

Are there certain legal channels in order to proceed with this situation that plagues me on a daily basis?

Thank you in advance for your time

I'm having a similar situation with another site (rajabets.com), sent my documents more than a month ago and they are unchecked to this day (withdrawals are also blocked). Have in mind there are risk of betting with these kind of casinos/bookies, one of them is being scammed which happens really often, that's why it's a good idea to avoid Curazao casinos/bookies as much as possible. What I want to say is that sites blocking your withdrawals and voiding your funds or right away closing accounts is sadly normal, if you are going to deposit these big amounts you should only use properly regulated european bookies, specifically those operating under the Gambling Commission, this is a lesson I learned the hard way. Since you already filed a complaint with casino guru, all you can do now is wait or file a complaint with their regulator too

Hello Covaneiro,

as suggested, filling the complaint here on Casino Guru is one way to address the issue. It's good you've made it.

Now we have to wait for whether the casino decides to cooperate.

Just a kind piece of advice, pay attention to the casino's score and complaints, at least. It's better to invest time inspecting the site than spend on complaints ??.

someone also have problem recover money?

What about checking the complaints?

http://www.kpvfaw.com/complaints/in_progress

It has been more than 20 days since my account has been withdrawn, but I still haven't received it. It’s been more than 14 days since I sent the kyc document, but 1win didn’t reply me any message, I still can’t get my money, why?My id is 25489663.

I noticed you already submitted a complaint so please give our team some time to look into it.

Thank you,Daniel.

Hello please I would like you to help me

change the email address of my 1win account the gold of my registration I

inadvertently inserted another email

address in places of mine I spoke with

customer service yesterday I was told to

wait 24 hours today I asked for the status of

my request they still tell me in 24 hours I

don't know how to do thank you for helping me

Hello.

I'm sorry to say that, but we can't help you with this at the moment. You should remind yourself to the casino again once in a while. Maybe, they are just busy. I'd love to help you, but sadly we are not the casino's employees.

Keep us posted about your progress - give it a few days more. If the issues can't be solved by the casino, come back, and we shall see.