2 ?r sedan
1win not allowing users to withdraw funds
1win Casino – generell diskussion (sida 19)
Social Media & Community Specialist
2 ?r sedan
Hello,
I guess that you used some of the bonuses listed on our website, what happened after that, please?
I can't comprehend what went wrong, anything related to the rules pleases?
Every bonus is provided with at least basic rules associated with each bonus, the rest - "full terms apply" must be checked in the casino's terms and conditions.
Furthermore, there is not a single bonus listed in the 1Win Casino bonus section.
I will wait for further explanation, to make sure I understand.
?ndrad
Social Media & Community Specialist
2 ?r sedan
Hi there,
I'd like to say that many complaints were successfully solved in the end, so I hope yours will be one of them.
??
1
2 ?r sedan
God eftermiddag
Jag anv?nde kupongerna som ?r tillg?ngliga p? de officiella 1win-kanalerna p? telegram och av 1win-anslutna i Brasilien och andra l?nder.
Anv?nde ryska, brasilianska, indiska, amerikanska och andra valutor f?r att placera vad.
Det finns inga regler om begr?nsning av v?rdekuponganv?ndning, ?ven deras webbplatssupport sa att de inte kunde f?rbjuda mig.
Jag tj?nade totalt 510,00 R$ (i flera valutor, redan omvandlade till riktiga) men de f?rbj?d mig n?r jag bad om att f? ta ut dem.
om det inte finns n?gon regel f?r anv?ndning av kuponger, varf?r f?rbjuda anv?ndare som p?st?r sig ha brutit mot en regel n?r de inte gjorde det?
Automatiskt ?versatt:
2 ?r sedan
Sedan kom en casinoguruanst?lld som sa att jag har fel att satsa med enbart kuponger, s? 1win borde sluta g?ra dem tillg?ngliga!
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Since you have not submitted a complaint I do not fully understand, when and where exactly you got in touch with the casino guru employee.
Sadly, it is very dangerous to use multiple coupons no matter where you get those because normally it is strictly against the rules to use more bonuses at the same time.
Be careful using telegram and accepting special affiliate offers provided outside the official casino channels.
If you feel that you were treated unfairly though you play following all terms, you can submit the complaint, and our team will look into it.
2 ?r sedan
Money withdraw problem
1win I'd -19359663
It's been six days at 1Win Casino. The money has not come yet and 1win casino is not giving any reply saying that the money will come in 48 hours. Now it has been six days but still my money has not come and they are not giving me any reply
Social Media & Community Specialist
2 ?r sedan
Hello,
I guess that you should wait a bit. It may feel strange, but if you browse this thread you'll soon find out that this casino is not the best choice and you can consider yourself lucky because the casino is still in touch with you. We allow casinos 14 full days to verify the account, and gaming history plus send the winnings, you see? That's why I feel you should wait.
If you come across any issues, let us know of course. I hope your withdrawal will proceed soon!
2 ?r sedan
Hej, jag m?ste ?ndra min e-postadress
Jag har redan pratat med supporten med ett samtal och inget jag beh?ver f?r att ta ut pengarna jag har d?r f?r ett litet stavfel (Hormail) [email protected] hj?lp mig
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hello,
As far as I can see, Nick is taking care of your complaint. Just wait for an update, please.
I guess that's for the moment.
2 ?r sedan
God eftermiddag alla,
Jag b?rjade min resa med 1win i b?rjan av detta ?r (inte medveten om dess rykte, ett allvarligt misstag av mig).
Jag gjorde ins?ttningar p? runt 5 tusen euro, jag spelade regelbundet och f?r n?rvarande har kontot runt 9/10 tusen euro men med flera ?ppna insatser.
Den 13 januari skickade jag min fullst?ndiga dokumentation f?r att kunna forts?tta med uttag, efter mer ?n en m?nad fick jag inget svar fr?n s?kerhetsavdelningen. ?nnu mer ironiskt var att mitt konto avslutades f?r ungef?r tv? dagar sedan utan n?gon uppenbar anledning.
Jag skulle vilja veta vilken metod andra spelare f?ljde f?r att f? ett svar (jag har redan startat ett klagom?l, fortfarande inget svar fr?n 1win och jag har f?rs?kt dussintals g?nger att kontakta 1wins supportplattformar men utan framg?ng).
Finns det vissa juridiska kanaler f?r att g? vidare med denna situation som pl?gar mig dagligen?
Tack p? f?rhand f?r din tid
?ndrad
Automatiskt ?versatt:
2 ?r sedan
I'm having a similar situation with another site (rajabets.com), sent my documents more than a month ago and they are unchecked to this day (withdrawals are also blocked). Have in mind there are risk of betting with these kind of casinos/bookies, one of them is being scammed which happens really often, that's why it's a good idea to avoid Curazao casinos/bookies as much as possible. What I want to say is that sites blocking your withdrawals and voiding your funds or right away closing accounts is sadly normal, if you are going to deposit these big amounts you should only use properly regulated european bookies, specifically those operating under the Gambling Commission, this is a lesson I learned the hard way. Since you already filed a complaint with casino guru, all you can do now is wait or file a complaint with their regulator too
1
2 ?r sedan
Hello Covaneiro,
as suggested, filling the complaint here on Casino Guru is one way to address the issue. It's good you've made it.
Now we have to wait for whether the casino decides to cooperate.
Just a kind piece of advice, pay attention to the casino's score and complaints, at least. It's better to invest time inspecting the site than spend on complaints ??.
2 ?r sedan
someone also have problem recover money?
2 ?r sedan
2 ?r sedan
It has been more than 20 days since my account has been withdrawn, but I still haven't received it. It’s been more than 14 days since I sent the kyc document, but 1win didn’t reply me any message, I still can’t get my money, why?My id is 25489663.
2 ?r sedan
I noticed you already submitted a complaint so please give our team some time to look into it.
2 ?r sedan
Hello please I would like you to help me
change the email address of my 1win account the gold of my registration I
inadvertently inserted another email
address in places of mine I spoke with
customer service yesterday I was told to
wait 24 hours today I asked for the status of
my request they still tell me in 24 hours I
don't know how to do thank you for helping me
?ndrad
1
Social Media & Community Specialist
2 ?r sedan
Hello.
I'm sorry to say that, but we can't help you with this at the moment. You should remind yourself to the casino again once in a while. Maybe, they are just busy. I'd love to help you, but sadly we are not the casino's employees.
Keep us posted about your progress - give it a few days more. If the issues can't be solved by the casino, come back, and we shall see.
