They kicked me out too! They say I cheated! I've complained and I hope the casino guru doesn't prove them right! If they do, then they're a fraud too

The whole situation has to be investigated well in your complaint because, as I can see, it looks quite complicated.

Please give our team some time to do that.

Hey, I see your account's been suspended. Could you tell me why or did the casino not tell you anything? Did you get any email from them or did you contact them? Can you tell me more about the whole case?

I talked to the casino and they fixed it all fine.

Great, do you also know what was behind this temporary let's say "misunderstanding" ???

It has been a month since I requested my account closure and funds to be transferred to my bank account. BDM Bet casino has 9.8 stats(Trusted casino) on Casino Guru.

How much this guys are paying you to keep their scam casino on top?

According to what I saw in your complaint, the casino wrote that the refund was made on the 17th of April and that it may take 14 banking days for the money to reach you. So I hope it won't be long.

Another 14 days of waiting exceeded.

Incredible….

Hopefully it will be earlier, though. ??

Earlier than 2 months?

it is incredible how they have stole my money and illegal holding them for more than 1 and a half months. My complaint is live since 10 of April and nothing has changed.

And let's keep my review pending because why not.

We have to keep their score as big as we can right Casino guru team?

It appears you posted the same screenshot to the incorrect thread, so I moved it back here.

Well, you call it a scam, and I understand you are frustrated, yet as you just showed us, the complaint is still open, so here comes the answer. We simply cannot punish the casino before the investigation concludes and presents its findings. That's basically all. Please try to be patient. ??

Those guys are illegally holding my money for more than 48 days with a 9.8 rating on Casino Guru.

Hello, the issue of legality is not relevant here; the remaining details depend on the complaint. Did you read my previous post, please? I feel like you did not.

How is it not relevant if I performed and withdrew 48 days ago and on their terms, withdrawals have a maximum of 14 days to be completed? Read the complaint ??

I did nothing wrong, I am verified.

Is legal to keep my money for 48 days since I closed my account on the 1st of April?

I am posting here so all the ppl can see and avoid this platform.

Dear user, I was saying that we leave the legality aspect to lawyers. ?? It doesn't seem to be part of your complaint; have you had a chance to review it?

So, I guess we can skip this part and wait for the complaint to progress. I hope you are not going to wait much longer... Hopefully crypto will resolve the situation.

Thanks for the warning! ??

Good morning. I've been fighting for a month to get a withdrawal processed. After two weeks of sending documentation, they fully verified my account. I requested the withdrawal, but it never arrived. I wrote a bad review on Trustpilot, and the next day they asked me for something else to verify my account: a document proving the source of my funds for the last three months. I'm unemployed, and all I have is an income from another bookmaker (Marathonbet), but there's no way to make them understand that I only have that income. I feel like they're all just excuses to avoid paying me. I have €1.1k in my account. Can you help me, please? After a month of sending emails almost daily, I don't know what to do anymore.

That is a really long time to wait for a withdrawal indeed.

Please file a complaint here with our team, and we'll investigate the whole matter and hopefully solve this issue soon.

Have you ever withdrawn from this casino before, though?

I withdrew 400 a month ago after fighting for a week to get them to accept a selfie. Then, for two weeks, I fought to get them to accept proof of deposit (I deposited via Bitcoin, and they even asked me to include my name on the deposit...). After that, my account appeared verified. But after two weeks of waiting for the withdrawal, they asked me for proof of funds. As I said before, there's no way they'll accept the only thing I have. I don't work, and the only funds I've received are from Marathonbet.