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Hi,

this casino don't accepts player from French Polynesia.

Hello, thanks for the information. 

You wanted to play here and you couldn't register or how did you find out? 

I'll get our data team to verify and edit it.??

I couldn't register.

Thank you for that.

As you can see in the casino review, it says that they don't accept players from your country.

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Description:?

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I registered at Boabet casino on May 31st through a friend's invitation link. I created my account in my own name at 07:24 in the morning, then deposited 4,000 HUF with a Revolut bank card. I received a bonus of 16,000 HUF and 60 free spins for the deposit.?

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I won 700.00 HUF in a slot game during a regular game. However, my account was blocked after that. Customer service only sends template responses, saying that I was permanently banned due to "multiple accounts" or "not understanding the terms and conditions".?

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It is important to note that I only used one account and did not create another. I suspect that someone else created an account in my name or that the casino mistakenly linked my account to someone else. There is no substantive investigation or evidence of this.?

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Therefore, I would like to ask Casino Guru to help me objectively investigate this matter. My account has been illegally banned and my winnings are being withheld.?

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Prize amount: ~700,000 HUF?

Deposit method: Revolut credit card?

Date: 2025.05.31.?

Account lock: a few days later, without explanation?

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Thank you in advance for your help!

Hello, I'm sorry for the ituation you've gotten yourself into. I see the casino has accused you of multiple accounts, which you know nothing about. Could it be that a friend, family member or similar also created an account at this casino? Didn't you play with anyone close to you on the same internet network? 

If not, I saw that you have a complaint, but our team needs to look into it and then we will deal with it. 

Hopefully it will be resolved and there will be a positive ending.

Thank you for your response and for looking into my case.

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I want to clarify that I only created and used one account, in my own name, using my own Revolut card. I did not create or use any additional accounts.?

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My mother also registered an account on her own device, with her own details. We live in the same household, so it’s possible we used the same internet connection (Wi-Fi), but we didn’t know this could be a violation of the rules.?

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I hope this can be taken into consideration and that my account and balance will be reviewed fairly. I truly believe I did nothing wrong.?

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Thank you very much for your help and support.?

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And that's exactly what I think the casino saw. Many times it's not possible to have multiple people playing in one household, because it's often taken as a violation of the rules.

However, I have seen cases where both people were verified and in the end the casino had no problem with it, but each case is individual and does not necessarily contain the same elements. 

So we'll see how it goes in your case. 

But I would advise not to do anything similar in the future, because as I said, it's a violation of the rules in almost all casinos.

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Thank you for the detailed feedback and advice.?

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I fully understand that casinos take multiple registrations from the same household very seriously. In my case, I had no intention of abusing the rules, and I sincerely hope that the casino will take this into account in its final decision.?

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I am aware that every case is unique, and I trust that the correct procedure will be followed in mine.?

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Thank you again for taking care of my case!?

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Best regards:?

Bertalan Makay?

You're welcome. 

I won't promise you how it will turn out, because then you might be angry if it doesn't go your way. We have to expect anything. Our team will always explain to you why they decide to do something. 

Whatever the outcome, take it as a lesson.??

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I completely understand what you are writing and of course I am not setting any expectations. I am very grateful that you are not dealing with my case at all. I know that there is no guarantee of success, but I trust that the circumstances will be taken into account and the right decision will be made.?

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Either way, I'll learn from it and be much more careful in the future.?

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Thank you again for your support and help.?

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Best regards:?

Bertalan Makay?

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So I hope it will work out well for you and something can be done. 

Fingers crossed. ??

Thank you in advance for your help. I look forward to your response.

Could they do something about my case???

We actually need some additional information from you regarding your complaint. Please reply whenever possible so it can be moved forward.