3 veckor sedan
Om du vill diskutera n?got relaterat till BoaBet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
BoaBet Casino – generell diskussion
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Head of Community & Social Media
3 veckor sedan
Hi,
this casino don't accepts player from French Polynesia.
3 veckor sedan
Hello, thanks for the information.
You wanted to play here and you couldn't register or how did you find out?
I'll get our data team to verify and edit it.??
3 veckor sedan
Thank you for that.
As you can see in the casino review, it says that they don't accept players from your country.
1 vecka sedan
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Beskrivning:
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Jag registrerade mig p? Boabet casino den 31 maj via en v?ns inbjudningsl?nk. Jag skapade mitt konto i mitt eget namn klockan 07:24 p? morgonen och satte sedan in 4 000 HUF med ett Revolut-bankkort. Jag fick en bonus p? 16 000 HUF och 60 gratissnurr f?r ins?ttningen.
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Jag vann 700,00 HUF i en spelautomat under ett vanligt spel. Mitt konto blockerades dock efter det. Kundtj?nsten skickar bara mallsvar och s?ger att jag blev permanent avst?ngd p? grund av "flera konton" eller "att jag inte f?rstod villkoren".
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Det ?r viktigt att notera att jag bara anv?nde ett konto och inte skapade ett annat. Jag misst?nker att n?gon annan skapade ett konto i mitt namn eller att casinot av misstag kopplade mitt konto till n?gon annan. Det finns ingen substantiell utredning eller bevis f?r detta.
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D?rf?r vill jag be Casino Guru att hj?lpa mig att objektivt unders?ka denna fr?ga. Mitt konto har blivit olagligt avst?ngt och mina vinster h?lls inne.
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Prissumma: ~700 000 HUF
Ins?ttningsmetod: Revolut kreditkort
Datum: 2025.05.31.
Kontol?sning: n?gra dagar senare, utan f?rklaring
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Tack p? f?rhand f?r din hj?lp!
?ndrad
Automatiskt ?versatt:
Forum and Reviews Administrator
1 vecka sedan
Hello, I'm sorry for the ituation you've gotten yourself into. I see the casino has accused you of multiple accounts, which you know nothing about. Could it be that a friend, family member or similar also created an account at this casino? Didn't you play with anyone close to you on the same internet network?
If not, I saw that you have a complaint, but our team needs to look into it and then we will deal with it.
Hopefully it will be resolved and there will be a positive ending.
1 vecka sedan
Hello, I'm sorry for the ituation you've gotten yourself into. I see the casino has accused you of multiple accounts, which you know nothing about. Could it be that a friend, family member or similar also created an account at this casino? Didn't you play with anyone close to you on the same internet network?
If not, I saw that you have a complaint, but our team needs to look into it and then we will deal with it.
Hopefully it will be resolved and there will be a positive ending.
1 vecka sedan
Thank you for your response and for looking into my case.
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I want to clarify that I only created and used one account, in my own name, using my own Revolut card. I did not create or use any additional accounts.?
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My mother also registered an account on her own device, with her own details. We live in the same household, so it’s possible we used the same internet connection (Wi-Fi), but we didn’t know this could be a violation of the rules.?
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I hope this can be taken into consideration and that my account and balance will be reviewed fairly. I truly believe I did nothing wrong.?
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Thank you very much for your help and support.?
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Forum and Reviews Administrator
1 vecka sedan
And that's exactly what I think the casino saw. Many times it's not possible to have multiple people playing in one household, because it's often taken as a violation of the rules.
However, I have seen cases where both people were verified and in the end the casino had no problem with it, but each case is individual and does not necessarily contain the same elements.
So we'll see how it goes in your case.
But I would advise not to do anything similar in the future, because as I said, it's a violation of the rules in almost all casinos.
1 vecka sedan
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Tack f?r den utf?rliga feedbacken och r?den.
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Jag f?rst?r fullt ut att kasinon tar flera registreringar fr?n samma hush?ll p? st?rsta allvar. I mitt fall hade jag ingen avsikt att missbruka reglerna, och jag hoppas innerligt att kasinot kommer att ta h?nsyn till detta i sitt slutgiltiga beslut.
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Jag ?r medveten om att varje fall ?r unikt, och jag litar p? att r?tt procedur kommer att f?ljas i mitt fall.
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Tack ?n en g?ng f?r att ni tog hand om mitt ?rende!
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Med v?nliga h?lsningar:
Bertalan Makay
Automatiskt ?versatt:
Forum and Reviews Administrator
1 vecka sedan
You're welcome.
I won't promise you how it will turn out, because then you might be angry if it doesn't go your way. We have to expect anything. Our team will always explain to you why they decide to do something.
Whatever the outcome, take it as a lesson.??
1 vecka sedan
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Jag f?rst?r helt vad du skriver och jag har naturligtvis inga f?rv?ntningar. Jag ?r mycket tacksam att du inte alls hanterar mitt ?rende. Jag vet att det inte finns n?gon garanti f?r framg?ng, men jag litar p? att omst?ndigheterna kommer att beaktas och att r?tt beslut kommer att fattas.
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Hur som helst kommer jag att l?ra mig av det och vara mycket mer f?rsiktig i framtiden.
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Tack igen f?r ditt st?d och din hj?lp.
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Med v?nliga h?lsningar:
Bertalan Makay
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Automatiskt ?versatt:
1
Forum and Reviews Administrator
1 vecka sedan
So I hope it will work out well for you and something can be done.
Fingers crossed. ??
1 vecka sedan
Tack p? f?rhand f?r din hj?lp. Jag ser fram emot ditt svar.
Automatiskt ?versatt:
1
1 vecka sedan
Kan de g?ra n?got ?t ??mitt fall???
Automatiskt ?versatt:
Community & Complaints Administrator
5 dagar sedan
We actually need some additional information from you regarding your complaint. Please reply whenever possible so it can be moved forward.
