Hi, why are we talking about people with "low social rating" and not about people in general. I don't think the social rating plays a role, because many people come to complain. 

However, of course, if someone comes to complain, I agree that it would always be good to share your experience so that other players can see what happened. But when you write here, do you also have some bad experience or did you just want to express yourself ? 

Very good casino, quick response to live chat, good VIP menager. Good games etc. Good casino to recommend

Hi, it's great that you found a good casino. When you say the chat is fast, what did you solve ? Was there a problem ? 

I was inspired by your review and played casinoomega. Brazen thieves, fraudsters, stole PLN 10,000 from me yesterday.

Brazen thieves, fraudsters, canceled my 10,000 yesterday because I supposedly played with limited spins, which is nonsense because I didn't take any spins at all, I played, and they are thieves of my balance

Very god casino, where did you get this, there is no live chat there, it just says that they reply by e-mail, some nonsense, they don't pay and they brazenly lie

You know, I get you feel like this now, on the other hand, and according to your own words, the casino claims you took a free spins with the max cashout rule applied.

Thus, it is inevitable to confront this statement through the complaint process. So, this is just the beginning, and with luck, the truth will be revealed. It is far too early for a final judgment, I'd say.

Can you, for instance, show your bonus or gaming history in the form of a screenshot perhaps? That should give some hint. ??

Just to make this forum a little more organized, please pick just one thread to continue our conversation in.

Despite I just answered you here, I would honestly prefer this one. ??

Shall we agree on that?

this is the history of my bonuses, currently there is one bonus that has not been turned over, as you can see it is still active, so in the course of my thinking, I could finish it now and if I managed to do so, then according to the regulations, the maximum amount of the bonus would be 10× the amount of the bonus, i.e. PLN 750, right?

Because when I was explaining to them what bonuses I was taking, suddenly the casino changed its position. Mrs. Ula said that she had made a mistake - she had confused free spins with a bonus in the game. But it's about this bonus and that it will add PLN 250 to the five hundred. To my explanation that this bonus is in traction and cannot take my money away from me and should not even pay me because it is in traction and has not earned anything yet. She said yes; But we give you this unspent bonus as a spent bonus and we can take your money because this is what we have in the regulations. So when I hear such arguments from someone who supposedly works in a casino, I wonder how it is possible that it has been operating without penalty for so long. And if the players allowed something like this to disrespect us and to set conditions, steal, cheat and laugh in our faces, they should verify themselves. These casinos are actually just an intermediary providing a platform as a place where you can play. he gets his share of it and on a global scale some of it will certainly be collected. They are the ones who have to feed on the crumbs from our table when we play. And it's the other way around. I don't like it. I won't try to understand these telemarketers who push their bonuses just to rob you.

Frankly, I can't answer this question for you, you should ask the casino representative to get the proper answer because I'm not familiar with the bonus terms - casino employees should be, on the other hand.

Well, you should take this whole text and send it to the complaint thread right here ??

Because from my point of view, it provides a few valid points the complaint handler should investigate. It seems there was actually a mistake on the casino side, and especially in such a case, we need to understand all the consequences. To achieve this, the members of our Complaint Team usually try to get in touch with the casino representative. I hope it will help us understand the issue.

Just please provide all the important information in the complaint.

Sadly, I still do not fully understand the issue, but I think that we can all make mistakes, and because for this moment no one can say whether it was intentional or just a human error, I would not start with general accusations.

I imagine you feel angry, but try to keep it calm. ??

You know that if they invite you and then take advantage of any opportunity and rob the invitation, it's like admitting your guilt and deliberately defrauding you, do you know what I mean?

I'm currently working with them, I'll leave an email, I set up a mega one especially for this occasion. But I invite anyone who has been a victim of mega casino fraud to contact me and tell me as soon as possible what happened to you or just contact me and I will tell you what prank I have prepared and then you will decide whether you will share your experience. I invite everyone to document the amount they owe you, confirm your version somehow and I will put it together for my friend. Try to have materials with which you can blame a specific natural person to prove when someone misled you, lied, manipulated you or whatever - in my country it is a serious crime and the rules in courts are like these casino bonuses, you can get an unexpectedly large x15 multiplier. I'm waiting all player in the world. E-mail [email protected]

May I know what kind of prank this is ? 

Anyway, I see that you have a complaint against the casino regarding the withdrawal, so our team will continue to try to help you. Have you received any of your money yet ? 

Why is there a strong reaction to treating us like sheep, not taking us into account at all, because that's what they did here and if you are an expert in the subject, you know it well by watching the materials and confronting them with the position of suppotcasinomega. That they didn't even try to take over the money in a sensible way, they just took it and left PLN 500 on the principle that you have it and fuck off. So why, if I'm right and I don't give up completely because no one will ever fuck me up, I won't allow myself to do that, that's just my nature and in my Tricity in Poland you can't allow yourself to do that. And is your reaction to someone taking something of mine a joke? Why? What do you think is strange about this? And finally, tell me if you think calling fraud by its name is a joke, what would you call it? And what is the meaning of what we are supposed to do here?

Sometimes when I read your replies, what you say to these people, I am shocked, they are irrational to me, to put it mildly. Don't ask me this, because it won't be answered.

And no, I haven't received the money yet, and when I do, I won't let go until my stubborn character decides that my pride is satisfied. Because it is more important than these 10,000 thousand zlotys. Which I would spend on having fun anyway and maybe I would even lose at casinomega with a smile on my face because it is entertainment and you pay for it. So a casino manager who robs customers is not a businessman or a person who can, I think, just an idiot, a pest who pisses people off and tramples on people so they don't do it. This is what casinoguru should be like, and here you have casinos that take your money and don't even try to create any appearance, they are 8.0 out of 10, how is it possible, you log in there, why is there such a discrepancy?

You know, the problem is that the true meaning of your words is probably lost in the translation, and what remains is hard to decipher. I'm quite convinced you suffer the same effect when it comes to our replies.

Thus, I have a solution; let's leave this topic since we are not capable of understanding your particular case, approach, or behavior. I'm sorry, but it is just as I described, especially based on your complaint responses.

Good luck with the complaint, though.

I noticed that sometimes I write something different than what is in the post and I don't really know whether my complaint has already gone further to the casino, what stage it is at or I don't know anything.

As far as I can see, the complaint was rejected because you won your funds from the bonus and the bonus had a maximum cashout of 10x. So it looks like the casino acted as it should have. ??

How could I win funds from the bonus, please explain to me, since my bonus was not even wagered, I even read in your place that in order to wager the bonus you have to reset the balance to zero and I didn't do it? Please explain to me because I can see with the naked eye and it is obvious that something is wrong here. So that's what it's like then.

Complaint 06/12

Bonus status 11/12