Did Katarina from CasinoGuru had any succes with the contact?

Are you referring to your complaint resolver? Right?

The case was closed as unresolved, as I can see, so that means she didn't get in contact with them, unfortunately.

Do you have any updates, perhaps?

Yes, thats correct the complaint resolver.

No, we are still waiting for them tor resolve the problem. We got 10% of our withdrawl after nearly 5 months. Even now they didn't give a reason why our withdrawl was delayed. I'm planning to submit my case to the SBGOK. Does CasinoGuru has any experience with this?

https://sbgok.org/

I'm sorry, I thought that you meant your complaint here, because I can't see other complaints submitted by you for this casino. ???♀?

Unfortunately, I can't say I have any experience with that, but I hope they can help you solve this out.

I also posted my complaint on Bitcointalk.

https://bitcointalk.org/index.php?topic=5522158.msg64827807#msg64827807

If anyone is interested.

Keep us informed about any new information, please.

Aparently HunnyPlay team reached out to Casino Guru over my complaint, telling Casino Guru that they paid me out my winnings in full: THIS IS A LIE. HUNNYPLAY TEAM ARE THE BIGGEST FRAUDSTERS OUT THERE RIGHT NOW.

They did not pay me ANYTHING else. They forced me to keep playing (offering bonuses and wagering to withdraw) and ended up losing everything with the worst odds I've ever experienced in any casino (which makes me think they rigged the games).

DO NOT PLAY ON HUNNYPLAY. DO NOT BELIEVE A WORD THE TEAM SAY. THEY ARE LIARS. Especially VIP manager Jessica is completely fake person and will do anything possible to make you keep playing instead of allowing you to withdraw your winnings.

Hi and how did you hear about it, did someone let you know? I was going to say that it might be good if they got in touch and we tried to sort things out but if it really is as you say, then I don't see much point in it. 

Can you clarify that for me? 

I received this email.

Hey NickiQueenOfRap are you sure you are not working for the other team ? We'll I truly found out everything about you! You should watch your p's and q's truthfully its not my duty or right to expose individual bad people here but i wll expoae the bad people in a legal way and legal place im no fool when i see something is wrong online or even. In person i carefully investigate the situation till i come up with answers as i have found the truth about you and your background ita a free world if you feel u safe or someone is negative against your experiences in life the. They have the right to search and incestgate those that make negative vibes against the. And truthfully thats all ive seen come from you nothing but negative negative negative i won t say it but i will say this you should be careful what you say and how you say things in patterns of 2 or 3 because its nothing but negative nancy coming from you thats how i now know who you really are and whats really going on and thats why im good at what i do! Get to stepping out of my business or ill get legal authority to step you out of my business thats your choice enough aaid move along

I see, so explain to Katarina that you didn't get anything when you say you did and we'll see what the casino has to say. I hope they'll be able to explain.

Hi Romi and CasinoGuru,

A quick update from my side since my last post. I was threatened by a Hunnyplay representative that if I continued posting on social media, they would close my account and redirect me to email support. So, I stayed quiet for a while. However, since I haven’t received any funds or seen any progress on my withdrawal, I’ve decided to speak up again. I will only consider retracting my messages after receiving a full payout. Since my last message I also came into contact with 2 more others waiting for their withdrawl in a similair situation.

I've gotten so much nonsense from the VIP manager and their moderators. Their moderator even suggested depositing back the funds into my balance so I can continue playing.

On 15 January they contacted me to delete my reviews on CasinoGuru. Which obviously I haven't done. They told me that a few posts from my account have severely impacted their business revenue, to the point that they can't pay me out. They claim they need new revenue to do so, which I find ridiculous. If they can't pay me, how do they expect to pay their new customers?

They told me that Hunnyplay was in contact with a CasinoGuru representative, but in my opinion, they’re not here to solve the problem—they’re here to clean up their casino’s reputation. I even saw that they contacted CasinoGuru to have Canar’s complaint deleted. I know his situation, and they’ve been withholding his funds for so long that he became desperate and lost it.

As you can see, Hunnyplay uses various tactics to pressure you into continuing to play, ultimately leading to losses so they don’t have to pay you. The only promises they make are empty ones, and after seven months of waiting (since July 2024), I have received just a little over 10% of my withdrawal amount.

Lmao what are you trying to imply here?

I'm not in any way connected to Hunnyplay other then that i was a user and that i had good experiences with them. So if you want to sue me for that go ahead lol.

And what do you even mean by 'you know who i am' and that i'm 'individual bad people' and what is 'say things in patterns of 2 or 3'? Your post once again makes absolutely no sense, which leads me to believe it's either mental instability or lack of sleep.

Consider quitting online gambling, it's obviously not good for your (mental) health.

This is correct, i tested this out with a fresh account. It paid me $50 without any issues.

So it seems they are paying out new accounts but still withholding the funds of you guys. Any updates?

Thank you for this update, even though it is not a very positive one for you in your long fight.

I am really sorry that you have to experience this over and over again.

These tactics are really not good-looking, and it says a lot about the casino. I hope many of our users will read this information so they can be aware.

I will continue to keep my fingers crossed for you; that is the least I can do in this situation.??

Yeah, Hunnyplay told me they were in contact with CasinoGuru to restore this but I guess that was just a lie. Which wouldn't suprise me based on the past conversations.

After that message I've also been ignored while they said an update would be provided within 2 weeks.

When does CasinoGuru put a casino on the blacklist? Because I think in my case I got scammed for sure.

I am not aware of any communication from this casino side, to tell you the truth.

And when it comes to putting casinos on the black list, we prefer to keep them on our website for everyone to see and be able to read the review. This way it is more informative, and people can make their own choice, and if they see that the safety index is really low, like here, they can avoid such casinos.

Listen and listen well I don't know any of you and don't really care to know you I came on here to share my experiences with this shit hole scammer casino that doesn't mean you where put in the same position as me unfortunately this casino has a problem with me from possibly other casinos which is very true so they are warned about me in every way from my issues with other online casinos the bottom line is this betfury was one of the first casinos I've pretty much played online the thing is they started this problem because I tried to talk to them about my situation and unfair gameplay that I officially screen videoed my.game time several times for several sessions and I got curious about my gameplay from the past so I looked at this videos over and over again and noticed from.numwrous amounts of the videos and this is with actual game footage live that the platform wasn't crediting me for my amounts of wins only subtracting from my funds so I tried to share these moments with them and talk to them and that's when my gameplay and everything got worse lags, freezing up gameplay,booted, blocked from live user chat and live support chat and now it's been some time since they have blocked me from email tech support but yet they still except my deposit and happily take it all with the same errors from my game play lags freezing kicked from platform not being able to login for hours some times days and I'm taking about having funds on the platform like big funds also them my email got breached and they said ibcant change my email that's attached to this account but get thisnothers where allowed but I wasn't allowed and I had 2fa google authenticator attached to my login and withdraws and couldn't access for over a year with funds in the account that's whe everything hit hard I finally got back in to the platform and wasn't a week later I couldn't access it again so at the moment now I'm not able to get back in to this account from 4 years and hi vip account have spoke to the boss and he disrespected me saying our games are fair there's no way and I have had techs. That are certified techs monitor.my.internet wifi and betfury had so much malware its pathetic they are a scam all ofnyou haven't figured out there tactics they use anyways to get back to the subject of where I stand now it's impossible for me to deposit to any casinos online any longer at most Caracas mainly because they have all targetted me and there just plain stealing my.funds in a big way there's no doubt whatsoever most online casinos are scams especially over seas caracau and UK knowing the truth now and what evidence I do have and my attorneys give me the thumbs up on filing criminal charges and lawsuits against 6 well known scammer casinos I'm not saying they are scamming everyone or any of you but I know formsure they have targeted me and have stollen a lot from me and with that being said keep your eyes out on these six casinos the amount I lost is around 130k @betfury, @metawin @metaspin @hunnyplay @bc game @luckybird.io. good luck and I suggest all of you door and reconsider when it's time to make a deposit and as far as the whatever you call it that has nothing more to say other then clearly has a problem with me because of Al the comments and blah blah blah comments im.not here for drama and bulshit war and disrespect and to go back and forth or judging others I'm here to share my.true experiences with these online casinos and let people know what I've experienced during my time on these platforms piss off and mind your own!!! And quit trying be something your not get to stepping and understand the purpose and meaning for my presence Now that I have shard what needed ahareni definetly won't be back don't care what's shared herein don't care what anyone has to say you don't matter!! And if you want to.spread more rumors and propaganda idgaf that's your problem not mine I'm out peace everyone wishing all good luck and a healthy life God bless

Even though I am not sure to whom you addressed this post, it is not necessary to get any disrespectful here, of course.

That is why it is always better to use the "reply" button whenever you'd like to write to someone particular, you know.

Anyway, we of course wish you all the best, and hopefully you'll be able to solve everything you need.

Hi CasinoGuru team,

On the review page for Hunnyplay, it is stated that the owner is Alchemy Games N.V., which is managed by Ecorpp Management B.V. However, has CasinoGuru verified the accuracy of this claim, or is it merely a self-proclaimed statement by Hunnyplay? My research did not uncover any evidence of an association with Alchemy Games N.V. Furthermore, this claim appears solely on Hunnyplay's website, alongside a licensing authority that, according to CasinoGuru, has not been operational since November 2024.

https://casinoguru-en.com/licensing-authorities/curacao-license-3

Ecorpp Management also has a reputation as a dubious trust office. These trust offices assist illegal online casinos in concealing their financial income and the identities of their owners. In doing so, they facilitate tax evasion and money laundering. I have included a link (in Dutch) explaining how these trust offices enable illegal casinos and their owners to continue operating their businesses.

https://knipselkrant-curacao.com/koninkrijksbelangen-blog-malafide-trustbazen/

If Alchemy Games N.V. is indeed the owner of Hunnyplay, I will explore legal options, as this would provide an entity against which to initiate a case. However, if my research is correct, Hunnyplay likely operates under an illegal sublicensing arrangement facilitated by this trust office, with the owners Hunnyplay itself being the beneficial owner.

I’m curious whether anyone at CasinoGuru has fact-checked these statements from the casino’s website or has any knowledge about this matter.