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Lucky Whale Casino - general discussion

3 months ago by Fabi19
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1,868 views 49 replies |
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3 months ago
If you want to discuss anything related to Lucky Whale Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
3 months ago

STAY AWAY, DO NOT PAY OUT!!! They supposedly offer INSTANT payouts, but they don't exist! I've been waiting for days for a payout via crypto (SOL), which was supposedly sent, but now they're saying there was a technical error. No one can say how long it will take! Do yourself a favor and don't deposit anything there! This casino is a SCAM, nothing more and nothing less!

Automatic translation:
Fabi19
3 months ago

Hi, I see you're having trouble with withdrawing. May I know how long you have been waiting? Crypto withdrawals should be the fastest but sometimes technical problems can occur. Of course, if it takes unnecessarily long and you don't have further information, we would try to help you. 

3 months ago

I've been waiting for two days and nothing has happened...

There is no time or anything else you are blocked in the live chat and emails are not answered


The worst casino I've ever seen when it comes to crypto.


I think there will be nothing more, that's how a scam casino behaves

Edited
Automatic translation:
3 months ago

Hi,


This is Lucky Whale Casino.


Your withdrawal was delayed roughly ten minutes. You received it. You behaved very abusively towards our customer service agents, swearing and cursing despite several warnings to stop. You have been blocked from Live Chat due to this.


We are baffled at this entire situation as you had your withdrawal relatively quickly.

3 months ago

I've been waiting for two days and nothing has happened...

There is no time or anything else you are blocked in the live chat and emails are not answered


The worst casino I've ever seen when it comes to crypto.


I think there will be nothing more, that's how a scam casino behaves

Automatic translation:
3 months ago

I see that the casino also seems to have written, so do you have your withdrawal or not? Could you please confirm that for me?

3 months ago

Hi,


This is Lucky Whale Casino.


Your withdrawal was delayed roughly ten minutes. You received it. You behaved very abusively towards our customer service agents, swearing and cursing despite several warnings to stop. You have been blocked from Live Chat due to this.


We are baffled at this entire situation as you had your withdrawal relatively quickly.

3 months ago

Hello casino representative, if you would like to have an official account and write as a casino, it is possible to link your account to your casino. It will also be available to respond to complaints on our website. 

You also need to follow some rules, which you can find here on this link.

You need to write to the email you find in the link and if there is a problem you can ask anything you are interested in. 

Have a nice day so far. ??


3 months ago

Hi thanks, I just followed the steps to get the account verified.

LuckyWhale
3 months ago

Great, so we'll get to it soon and help you with whatever you need. ??

Have a nice day!

2 months ago

This website keeps delaying my withdrawal of 526 USDT for 2 months. I requested withdrawal since 13 Feb 2025, but they keep pending my request for no reason. Please stay away from this scamming site, everyone.

SSSA
2 months ago

Hi, two months is quite a long time. Did the casino say anything at all about your money and withdrawal? 

According to the complaint you opened, I saw that you are already verified in the casino and you didn't play with the bonus. So I find it quite unusual that you are waiting and you don't even know how long it will take. 

That's why, as I said, it was a good move to lodge the complaint and we'll try to help you somehow. 

I hope that I will be successful and that you will get your money.

Edited
2 months ago

I got this email after I went on live chat to ask about my withdrawal. file

LuckyWhale <[email protected]> Unsubscribe

Sat, Apr 5, 2:16?PM (4 days ago)



to me




Hi, seiha seng


Hello Seiha,


We would like to inform you that your withdrawal request is currently pending as our responsible team is conducting a review of your account.


Once the checks are completed, we will update you accordingly. We appreciate your patience and understanding during this process.


If you have any questions, please feel free to contact our support team.


Best regards,

LuckyWhale Team


Ticket ID: XZ4BUW

Assigned agent: Lucy

SSSA
2 months ago

I guess it won't be sufficient for me if I'm honest.

Two months is too long for investigation or some check of the account and I would like to know something more concrete about the situation.

But, they probably don't have anything so we will have to wait a bit more till our team contact them.

I wish everything turn out well in the end.

Complaint team will be here for you. ??

2 months ago

Please advise what should I do? I made a withdrawal request 2 weeks ago. The request has not been confirmed yet. Every day in the live chat they write to me that I need to wait a little. I have been waiting for 2 weeks and the request has not been confirmed yet! The amount is only $156! This is not my first withdrawal! Before that, I withdrew much larger amounts! And they confirmed the transaction within 24 hours! What happened to them now?

Automatic translation:
xray200
2 months ago

Have you tried to contact the support by email to find out? Live chat many times doesn't know what is going on with withdrawals, you know.

Is it related to sports or casino games, please?

Romi
2 months ago

same answer without solution


Edited
SSSA
2 months ago

Understand.

I hope that our team and your complaint resolver will be able to contact the casino regarding your complaint then.

Romi
2 months ago

No one answers the email. In the chat they say again that we have to wait. It has been 18 days. I have been betting on sports and playing casino games.

Automatic translation:
xray200
2 months ago

Let's try to file a complaint then. What do you say?

Hopefully our team will be able to get in touch with the casino and find out the reason for all this.

You know the process by now, so here's the link for you.

1 month ago

I’ve currently got a problem, from the united kingdom (which is prohibited from the site) but I’m in Switzerland currently on holiday and I have been for a while and I will continue to be for a while. I won a decent amount 0.58ETH (playing in Switzerland) but I cannot pass kyc due to my uk documents. I spoke to their online team who said I was able to play from any region that’s not restricted if I’m at that location currently. I’m awaiting a response from management on if I can get verified some other way to be able to get my withdrawal, if I’m honest this site is legit and is clearly trying to help me here. I do hope they can process the withdrawals as they are via crypto and I’ve depsoited quite a lot. The live chat team is really nice also.

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