Yes, they are problems with the game, but I didn't tell them the reason, just to close the account, and today I even sent them another email, and I contacted the chat again, but they told me the same as always and closed the chat, the problem is that while it is not closed, that is, these two weeks, I am stupid and I have deposited more money, that's why I want them to close it now.

Unfortunately, if you didn't clearly state the reason they will not close your account immediately, you know.

Not even our complaint team is able to help you out like this.

So, if the reason is a gambling problem, you need to write it clearly.

take care

don’t play here

they took my balance when I was playing

they are theefs

Hey, can you also describe why this happened and what the casino said to you about it? This is quite general and I would like to know if it could be helped. 

I'll be waiting for an answer.

when my balance removed

I talked with support team maybe many days each one told we will check and nothing to do

no body help me

they took my money!!!!

Okay, and what did they want to check, didn't they tell you? What does many days mean, how long does it take? What did you play, was it slots or something else?

am writing to report a serious issue I experienced while playing the Bart Festival game on the Pragmatic Play platform. My account balance exceeded $150, but suddenly, the entire amount disappeared, and my balance dropped to $0 without explanation.

I have contacted your support team several times over the past few days, and although they mentioned escalating the issue to the concerned department, I have not received any resolution or update until now

Hello, what an unpleasant event!

Sadly, such investigations may be quite long because the provider very often gets involved too. Hence, the casino is in the same position as you—waiting for the final confirmation.

I imagine it is challenging, but patience is the only advice for this moment. When did this issue occur, please?

Maybe 3 months ago

That is a really long time to wait, though. So perhaps you could try to file a complaint here with our team, and we will try to find out what is going on.

Please follow this link where you can do so.

Describe the whole situation well, and we will get back as soon as possible.