Dear all,

I would like to share the latest update from the Complaint Team about the ongoing struggles. Individuals who have complaints will likely find the information there as well.

"Dear Casino,

I want to inform you that this is your final opportunity to resolve the pending complaint submitted by the player. Despite our previous communications, the issue remains unresolved.

I would also like to highlight that cases involving your casino have been taking an unusually long time to reach resolution. This creates a frustrating and negative experience for the players, which ultimately reflects poorly on both your operation and our platform.

Due to the growing number of ongoing complaints, this matter was discussed during our recent internal meeting, where it was decided that it requires immediate attention.

If we do not reach a satisfactory resolution within the next 7 days, we will proceed to close the complaint as unresolved.

Additionally, please be aware that failure to address this issue will result in a negative impact on your safety index, which will affect your overall standing on our platform.

We urge you to prioritize dealing with this situation and take the necessary steps to resolve it without further delay."

Although the ultimatum was in the air, I was unable to share that sooner with you. Now I hope the complaints will be addressed, not ignored....

Finally! Thank you very much for this step from your Side. Hopefully they will react now. Good to see, that you Take Action!

They wont do anything. They dont care. They find doing this profitable so until it isnt they will continue doing it.

Im starting to see complaints and warnings on other forums too.

So I give it a couple weeks and they will be blacklisted everywhere

I dont think thanking CasinoGuru is warranted. They are largely to blame for letting this casino run loose and do what they want.

We have complaints on here of dozens of players of non payment for 20-60 days which means even with all these complaints ongoing for months, Casinoguru did nothing and kept their rating over a NINE. Which enticed players to deposit, get ripped off and cause more complaints.

I will thank them if they get people paid. As of right now we have all been ripped off, stressed out and issues because of a 9.1 rating even after dozens of lengthy complaints.

Maybe you are right. But maybe the pressure from Casino Guru helps us to get the cash ..