Dragi svi,
?eleo bih da podelim najnovije informacije od strane Tima za ?albe o teku?im problemima. Pojedinci koji imaju ?albe ?e verovatno tamo prona?i i informacije.
" Dragi Kazino,"
?elim da vas obavestim da je ovo va?a poslednja prilika da re?ite ?albu koju je podneo igra?. Uprkos na?im prethodnim komunikacijama, problem ostaje nere?en.
Tako?e bih ?eleo da istaknem da slu?ajevi koji uklju?uju va? kazino traju neobi?no dugo da se re?e. To stvara frustriraju?e i negativno iskustvo za igra?e, ?to se na kraju lo?e odra?ava i na va?e poslovanje i na na?u platformu.
Zbog sve ve?eg broja teku?ih ?albi, ovo pitanje je razmatrano tokom na?eg nedavnog internog sastanka, gde je odlu?eno da zahteva hitnu pa?nju.
Ako ne postignemo zadovoljavaju?e re?enje u narednih 7 dana, ?albu ?emo zatvoriti kao nere?enu.
Pored toga, imajte na umu da ?e nere?avanje ovog problema negativno uticati na va? indeks bezbednosti, ?to ?e uticati na va? ukupni pozicioniranje na na?oj platformi.
Pozivamo vas da date prioritet re?avanju ove situacije i preduzmete neophodne korake da je re?ite bez daljeg odlaganja.
Iako je ultimatum bio u vazduhu, nisam mogao to ranije da podelim sa vama. Sada se nadam da ?e se ?albe razmotriti, a ne ignorisati...
Dear all,
I would like to share the latest update from the Complaint Team about the ongoing struggles. Individuals who have complaints will likely find the information there as well.
"Dear Casino,
I want to inform you that this is your final opportunity to resolve the pending complaint submitted by the player. Despite our previous communications, the issue remains unresolved.
I would also like to highlight that cases involving your casino have been taking an unusually long time to reach resolution. This creates a frustrating and negative experience for the players, which ultimately reflects poorly on both your operation and our platform.
Due to the growing number of ongoing complaints, this matter was discussed during our recent internal meeting, where it was decided that it requires immediate attention.
If we do not reach a satisfactory resolution within the next 7 days, we will proceed to close the complaint as unresolved.
Additionally, please be aware that failure to address this issue will result in a negative impact on your safety index, which will affect your overall standing on our platform.
We urge you to prioritize dealing with this situation and take the necessary steps to resolve it without further delay."
Although the ultimatum was in the air, I was unable to share that sooner with you. Now I hope the complaints will be addressed, not ignored....
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