This is not possible because you have a timer where each side has to answer. I don't know how long it will take you or the casino to respond when we contact them. But you will be sure to find out everything you need to know, and you will be notified of any responses to your complaint.

Thank you.. The money that was tied up was borrowed, so it was precious money. Thank you again for your efforts.

Please, if you ever play again, never play with what you can't afford, so you don't get in trouble. Gambling is not supposed to be a form of profit or long term money winning, it is supposed to be a sporadic pastime with a chance to win something every now and then. 

If you don't have something on the side that you're willing to spend and you don't feel sorry for it, then do not play.

Take care!

What about tied up funds?

I wouldn't play with any that aren't mine. You never know what can happen in a casino, if you come across one that doesn't pay players or doesn't communicate with us and they just tell you they won't pay your money, the casino wouldn't have a license, you have nothing to do. 

Is the stake side not talking to the guru at the moment?

Sadly, according to the complaint, I guess it does not matter much now. I deeply regret to see the complaint closed as rejected, but given the circumstances, it seems like a fair call. Well, I'm sorry.

I understand the account suspension. However, I am a special case. I was advised to use another account by the kor affiliates registered on the stake side, and I trusted them and used it. Also, the kor affiliates working on the stake side received the following email directly and processed the withdrawal, even though I used multiple accounts. (He used multiple accounts for lossback, but I created a new account after confirming that sports betting suddenly had an error and was not working. The kor affiliates recommended that to me.)

I've attached a photo. Please check.

I believe the matter is that you violated one of the basic rules, regardless of who told you so. I know it's annoying, but you must follow the rules when gambling.

I'm sorry.

The basic rules are managed by stake.

I asked Kor affiliates

Kor affiliates told me that method was fine.

The staff member managing Stake said that, so did I break the rules in this regard?

Staff members and affiliates managed by Stake recommend this method, saying it is okay.

For general users

Isn't it natural to believe and trust?

I just want to withdraw the money I have.

If you have suffered damages due to incorrect information provided by kor affiliates, who are employees who directly manage Stake and receive settlement through RS commissions,

You have to take responsibility for your stake

Why do you say I made the wrong choice?

This is what the employees they manage said

I didn't think about it and choose it on my own.

I asked them several times if it was okay, and they said it was okay and recommended using multiple accounts.

Hi, I understand this feels completely logical from your side so let's think about context for a while, shall we?

You are responsible for your account and actions; affiliates have nothing to do with that. However, I get it; it was just convenient, and they seemed helpful. On the other hand, some Kor whoever is hardly the one who will be verifying your account and proceeding with your payouts - that belongs to casino support workers; instead, it could be just a rogue affiliate hunting for more depositing players.

In my opinion, it sounds pretty much like a person scamming players through WhatsApp, telegram, you name it. We do not anymore live in world free of scams; it's actually quite the opposite. ??

So no, it is not anymore natural to believe and trust.

Therefore, to ensure your safety, you should question everything you hear from anyone outside the casino. Learn the casino rules and never cross them. As you can see, it actually does not matter what you want to believe.

Never create more than one account

Never use else's personal details

Always play with your own money

Always communicate only with official contact through the casino website

I'm truly sorry it ended like this. I wish we could help you.

What are you talking about? I don't think you've seen the conversation in the photo properly. Baek is someone who works on the stake side after downloading the promotion code. Are you talking without properly reviewing the article? I got the information from him, signed up for the stake side, lost money, and even got some lossback, so are you saying that I'm not an employee? Did the guru side properly contact the stake side? I also have a photo as evidence. This photo is a photo that only someone working on the stake side can see with the promotion code. I received it directly from him.

I was attempting to clarify that, given your personal experience, it is reasonable to rely solely on your decision. I don't personally know this Baek guy, but I did see WhatsApp conversation.

Besides this screenshot and the URL captured, it does not refer to "Stake" directly, it seems; thus, my colleagues and I believe you have been scammed by a fake affiliate of some sort.

We aim to clarify that you should not violate the majority of common casino rules. As you can see, it turned out that even if you believed all was well, actually it was not.

These days you are not supposed to trust people you meet online, especially if money is involved. ??

What on earth are you talking about?

The photo tells you to enter a promo code on the stake site, but you didn't see the photo properly, did you?

If he is a scammer, why is he asking me to enter his code through his advertisement?

I think Guru didn't read my post properly. In the same case, the person working on the stake side who had the promo code withdrew the money. This is discrimination against people.

Regular users are not allowed to withdraw, but those with promo codes working on the stake side are allowed to withdraw? Does this make sense?

Please check the photos carefully. I will leave evidence.

"If he is a scammer, why is he asking me to enter his code through his advertisement?" Usually, this is how it works. The scammer receives a portion of your deposits or losses, so they don't care if your account is closed for breaking the rules. I see no relation between the support email you just posted and the telegram or whatsapp profile, since the email is missing the signature, for example.

So, what 's that supposed to say, please? I can also create the same profile on Telegram, WhatsApp, Instagram, or TikTok. That's no problem at all. That's why I keep saying you should only respond to information given through the official channels.

I apologize if you seem disturbed, and I don't want to bother you further.

I'm also sorry we could not help you.

If so, why don't you argue that people with promo codes were able to withdraw money using multiple accounts, but not me?

And also, if this happened, shouldn't the stake side sanction baek who approved the promotion code? He's still making profits from the money that members lost?

Generally speaking, I see using others' mistakes (I'm talking about players, not casinos here) as an argument that has never worked to recover money.

Of course I understand that you see that differently. However, it also appeared you didn't play with your own money. Perhaps at least the others did.

I'm not sure why you're repeatedly posting the same screenshot, though. I didn't associate the "affiliate" actions with the support emails, for example. In fact, the opposite.

I suggest you ask Stakes about this Baek person and his involvement.

They seem to be covering up for a guy named baek555. I asked for sanctions against him and told him the progress of the situation, but he keeps avoiding the question and saying he can't give me the information. Isn't that solid evidence?

On the other hand, the terms and conditions say that 'funds can be frozen', but if it was a mistake on the part of the stake holder, I think they should process the withdrawal.

But why can't they provide information about him? Even though he is an affiliate? Because they intentionally froze the funds.

I feel really wronged. The person involved told me I could use it, so I just used it.

If he is a fraud, why can't the stake side give information? Because they are on the same side.

Well, I understand the frustration, but the email says very little. Therefore, I would not conclude that they are concealing someone's identity, as the writer did not mention any specific names or their connection to the casino.

Honestly, I don't have the answers you seek, but the complaint closure sadly sounds logical:

"From what you've described, it strongly appears that you may have fallen victim to a scam. No legitimate casino operates in this way, and even if they did, it would be extremely difficult to verify any official connection to Stake Casino.

Additionally, the creation and use of multiple accounts is a serious violation of most casinos’ general terms and conditions. Based on the information available, we believe the casino acted within their rules when closing your account.

I also want to be honest—playing with borrowed money significantly complicates any potential resolution, even if other issues hadn’t occurred.

At this stage, the best advice we can offer is to always interact with casinos through their official channels and to avoid opening multiple accounts, as this typically leads to complications that cannot be reversed.

Perhaps you could try contacting the licensing authority for further evaluation of your case, but I don't think their opinion would be different."

Then how would you explain the case where I was not released but kor affiliate was released? This is a real case. He also used multiple accounts. (What's worse, he used them for lossback.) However, I lost the entire $36,000. Do you think it makes sense to make this kind of difference?