Hello, i made a withdrawal through bank transfer for 250€ last Friday, today the status is still on being reviewed.. im worried if i will recieve my money. It takes very long and the reviews on internet making me worrie more.

Hello,

the other player from Finland mentioned that "Can get a response to an email within minutes" in his recent review. Perhaps it is a good idea. I would send an email.

It is fair to say this casino has not been known for being the most reliable. As far as I can see, others are waiting too:

http://www.kpvfaw.com/complaints/in_progress

The time will tell, yet for now, try to stay positive.

Hello i,ve made a withdrawal request since 19/1 and it's still processed , and after daily contact with thir chat all they tell me is not to worry and to be patient.I think that i'm being scammed .Can someone confirm that they indeed complete the withdrawals?

If you check all the complaints for this casino, you can see that the casino does pay its players.

So, hopefully, you will receive your money soon.

Is your account fully verified there?

I asked their chat about verification and they told me it's not needed yet

So, is the withdrawal still stated as "pending" in your account, or was there any change?

Still pending

So, now we need to wait for your complaint to unfold. Let's see what our team can find out.

Just, please, mind the timer on the top right corner, because it is impossible for our complaint team to reply to your complaint every day.

Hello

I have requested a withdrawal from 1/21, 1/22 and 1/23 of 500 euros because they have a daily limit.

While they told me that it takes up to 3 business days, every day I contact them they tell me the same thing and my withdrawals are still under review. They say they have a lot of work. They did not respond to my email.

I chose this casino from a Greek website that advertised it for fast payouts.

Can anyone advise me on what to do?

I already sent an email to the Greek website that advertises it.

Hello there.

When it says "under review," does it mean that you sent them some documents for the verification? Or is your account already verified there?

This can happen sometimes that a casino would be overloaded by the requests and then they are not able to pay that quick, but the most important thing is to inform players about it, I believe.

This is your first withdrawal request, right?

They told me that identification is not required and that they are slow due to the volume of requests.

11 days my request on my account is under review

I would suggest you wait by Monday then. If nothing happens, please follow this link where you can submit your complaint, and our team will try to find out what exactly is happening there.

What do you say about it?

Hi.

This is a very curious combination of events, I'd say. Based on what you posted so far, it seems the review is not related to the KYC. I would assume that even if the payments were not due, you still need to wait for this review to be finished. I hope you don't mind me repeating the question, but it is important—do you know what kind of review that is?

For example, is it waiting for the withdrawal approval rather than a check? I suppose that would make some sense. Though the delay is significant, of course, at least the casino is honest about it.

They deposited 2 of the 3 withdrawals to me yesterday

My withdrawal still on hold from 19/1

Good evening...after many casinos I have played, this is the worst casino out there...today at 11am I received an offer on my mobile for 10 euro bonuses without deposit...I am still waiting after 8 hours for an email as they told me 4 times in the live chat and when I ask them why the bonus has not been credited they leave the conversation...the conclusions are yours

I realized now that it is a scam, I ask for help to get my 30 euros back

Well, that's good news, so you're still waiting for the last withdrawal, yes? Can you let us know when it arrives and if everything went well?

Hey, that's quite a long time. We give casinos 14 days to pay a player, and from what I've seen, you wrote to the complaint yesterday that you've already received one of the two withdrawals. Is that right?

I can see that there are several players who have problems, but most of them have problems with the withdrawal and you have issues with the bonus. I wanted to ask you why they didn't tell you what's going on and won't give you the bonus, but I see that if they leave the conversation they probably didn't say much. Did you also try sending them an email saying you wanted to know the explanation? Sometimes it happens that a casino sends a promotion to a player and they end up being told when they go to claim it that they are not entitled to it. This is also quite sad so I wanted to know if this is not the same situation. 

But obviously if customer support was like that, I wouldn't even ask them anything, I just wouldn't play here.