Hello i,ve made a withdrawal request since 19/1 and it's still processed , and after daily contact with thir chat all they tell me is not to worry and to be patient.I think that i'm being scammed .Can someone confirm that they indeed complete the withdrawals?

Dear tnshatzo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I asked their chat about verification and they told me it's not needed yet, and they still give me unspecific and generic answers

will you answer to mE?The transaction is not completed and their chat is still all about excuses

Thank you for your response. I understand your frustration and dissatisfaction, and I truly empathize with your situation. From our experience, the majority of payments are typically processed and received within the 14-day timeframe. However, delays can occasionally occur due to external factors beyond the casino's control.

Our policy requires us to wait for this 14-day period to elapse. If you haven’t received your winnings by then, please let us know, and we will proceed with further investigation on your behalf.

it's the 13th day already, yet ll i hear is excuses and usnpecific answres, shouldn't i be worried about be scammed?

14th day, still same excuses and no money withdrawn

Paid one of 2 withdrawals today

I'm glad to hear that you received the first part of your winnings. Could you please specify when exactly you made the second withdrawal request?

Dear tnshatzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.