i won $6000 on another casino last night as I hit 30,000x. Guess how long it took me to be paid? 4 hours. They sent my win to no limit city and was verified within hours.

They are lying and pretending the game play is being reviewed. It is not. They lock our withdraw options and put the money in our playable account. Most people here arent being paid and the ones who are are waiting months.

This is extremely rogue behavior. Lets lower that rating to about a 1.5/10

I didnt know this thread existed. I deposited solely on their rating here. Your guys rating needs a complete overhaul. A casino who lies and doesnt pay for months on end should be nowhere near a 7. It should be well under 5.

Because of your 9.3 rating, I am now fighting for my cashout and having to waste time and stress. This is not how a 9.3 rating casinos acts.

Hello, I completely agree with you, and I also posted numerous posts in this thread about the consequences of manual adjustments to the rating and its effect on the ability to resolve complaints. That is our most pressing concern. See also the Immerion casino thread—same situation.

Here are a few important details: The casino's rating is lower than 9.3, and we are approaching a breaking point in our complaint cooperation with them. If they fail to change this habit, the Safety Index of the casinos under this management will be significantly lower; however, the open complaints may eventually end up as unresolved because once the casino gets fully punished, the last reason for cooperation will end. The whole situation may very negatively affect a lot of players, and we have been aware of it the whole time.

Sadly, this is not just a "black or white" situation. ??

Also both of the casinos i can see you Fair Casino Logo.

Hello, are you perhaps talking about the casinos pages, not the Casino Guru page? We can't access their sites to turn off the badge, but we wish we could.

Since the management is being punished for its lack of decent communication, I'm not surprised they did not turn off the badge on their site, but you can always check the Casino Guru casino review.

Can anyone access their website? For me it shows a 'We're currently performing maintenance' message since yesterday...

Hello,

I have been in the process of withdrawing my winnings since April 15th. It has been almost 3 months since then and I am still trying to figure it out. At first the reason was that they were investigating my account for legal gambling. This took a month and in the end I passed the check successfully. Then the ordeal of identification began. It took 3 weeks to verify my identity.

Then they asked for crypto wallet identification. They have asked for everything you can imagine. I have sent everything and they still insist on asking me the same thing every week.

They only answer once a week or sometimes not at all. I've played in many casinos but I've never seen such a disgusting mess.

Has anyone managed to get their money out of this unacceptable casino?

It looks like this casino robbed everyone and shut down their website and took off.

Casinoguru has to do a way better job of vetting casinos.

Now dozens of players totally robbed of their own money and winnings too because you gave some massive rogue casino a 9.3 rating.

A 9.3 rating should be a casino that pays same day, no issues, no problems, no complaints, amazing support and staff. An exceptional casino.

You gave this rating to a casino that didnt pay players for months on end if at all. One of the highest ratings possible.

What were you thinking? Not about us thats for sure.

We all trusted that rating and now we all got stolen from.

Well done Casinoguru. You could care about players instead of giving casinos good ratings because they pay you affy money.

Lets think about it for a second. A casino that robbed everyone, shut down their website, ripped everyone off, ignored payments issues here still holds a 7.4 rating. What a joke.

Never trusting this website again.

I contacted their Support by email, this is the response I got:

Hello,

Thank you for your email!

Dear player, we sincerely apologize, but at the moment the site is undergoing technical work that will be completed soon. We understand that this causes you inconvenience, and after the technical work is completed, we will be happy to consider a no-deposit bonus for you. At the moment, we do not have information about the exact time of the technical work, but it may take some time. You can try to open the site and log in from time to time. However, as soon as the technical work is completed, we kindly ask you to contact the live chat to receive a no-deposit bonus without waiting. We hope for your understanding, and once again apologize for the inconvenience!

Should you have any questions, let us know!

Kind regards,

Jane

Ybets Support Team

All of their websites are disabled.

They have stolen everyones money and took off.

I really didn't expect such a development. Let's hope they didn't make a big exit with all of our money and their page will be reopened.

I've been struggling to get my money for 2 months and the excuses I receive are ridiculous to say the least!

Most likely the money was lost and the lads are on some Seychelles beach now drinking cocktails!

I will give each and every member here 1 trillion dollars if everyone gets paid that is how confident I am we have all been robbed.

No casino on earth disables all their casinos. With no notice. All at the same time.

It costs a casino thousands of dollars a day to go offline. They plan it out well, do it in parts so its down during non busy hours and will do it a few hours at a time so players do not leave and find another casino to become active at. Disabling all 3 at once? Not a chance in hell.

There were so many complaints, this forum and I am sure others.. warning them to pay or else...and they saw it as a good time to take off while their image was bad and non pay was built up massively probably saving them a couple hundred grand.

Never in my life of gambling (20 years) have I ever seen a casino group go offline with no notice and return. Never.