i won $6000 on another casino last night as I hit 30,000x. Guess how long it took me to be paid? 4 hours. They sent my win to no limit city and was verified within hours.

They are lying and pretending the game play is being reviewed. It is not. They lock our withdraw options and put the money in our playable account. Most people here arent being paid and the ones who are are waiting months.

This is extremely rogue behavior. Lets lower that rating to about a 1.5/10

I didnt know this thread existed. I deposited solely on their rating here. Your guys rating needs a complete overhaul. A casino who lies and doesnt pay for months on end should be nowhere near a 7. It should be well under 5.

Because of your 9.3 rating, I am now fighting for my cashout and having to waste time and stress. This is not how a 9.3 rating casinos acts.

Hello, I completely agree with you, and I also posted numerous posts in this thread about the consequences of manual adjustments to the rating and its effect on the ability to resolve complaints. That is our most pressing concern. See also the Immerion casino thread—same situation.

Here are a few important details: The casino's rating is lower than 9.3, and we are approaching a breaking point in our complaint cooperation with them. If they fail to change this habit, the Safety Index of the casinos under this management will be significantly lower; however, the open complaints may eventually end up as unresolved because once the casino gets fully punished, the last reason for cooperation will end. The whole situation may very negatively affect a lot of players, and we have been aware of it the whole time.

Sadly, this is not just a "black or white" situation. ??

Also both of the casinos i can see you Fair Casino Logo.

Hello, are you perhaps talking about the casinos pages, not the Casino Guru page? We can't access their sites to turn off the badge, but we wish we could.

Since the management is being punished for its lack of decent communication, I'm not surprised they did not turn off the badge on their site, but you can always check the Casino Guru casino review.

Can anyone access their website? For me it shows a 'We're currently performing maintenance' message since yesterday...

Hello,

I have been in the process of withdrawing my winnings since April 15th. It has been almost 3 months since then and I am still trying to figure it out. At first the reason was that they were investigating my account for legal gambling. This took a month and in the end I passed the check successfully. Then the ordeal of identification began. It took 3 weeks to verify my identity.

Then they asked for crypto wallet identification. They have asked for everything you can imagine. I have sent everything and they still insist on asking me the same thing every week.

They only answer once a week or sometimes not at all. I've played in many casinos but I've never seen such a disgusting mess.

Has anyone managed to get their money out of this unacceptable casino?

Γεια σα? ,

Ε?μαι σε διαδικασ?α αν?ληψη? των κερδ?ν μου απ? 15 Απριλ?ου. ?χουν περ?σει σχεδ?ν 3 μ?νε? απ? τ?τε και ακ?μα προσπαθ? να βγ?λω ?κρη. Στην αρχ? ο λ?γο? ?ταν ?τι ερευνο?σαν τον λογαριασμ? μου για ν?μιμο παιχν?δι. Αυτο κρ?τησε ?να μ?να και στο τ?λο? π?ρασα τον ?λεγχο επιτυχ??. ?πειτα ξεκ?νησε ο γολγοθ?? τη? ταυτοπο?ηση?. Π?ρασαν 3 βδομ?δε? για να ταυτοποιησω την ταυτ?τητα μου. 

?πειτα ζ?τησαν ταυτοπο?ηση του πορτοφολιο? crypto. ?χουν ζητ?σει ?τι μπορε? να φανταστε? κανει?. Εχω στε?λει τα π?ντα και ακ?μα επιμ?νουν να μου ζητο?ν τα ?δια και τα ?δια κ?θε βδομ?δα.

Απαντο?ν μ?νο μια φορ? τη βδομ?δα ? και καμ?α μερικ?? φορ??. Αλ?θεια ?χω πα?ξει σε πολλ? καζ?νο αλλ? τ?τοιο αισχρ? χ?λι δεν ?χω ξαναδε?.

?χει καταφ?ρει ?στω και ?να? να π?ρει τα χρ?ματα του απ? αυτ? το απαρ?δεκτο καζ?νο ;