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Ask the Casino Guru team (page 10)

5 years ago by Daniel
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143,024 views 229 replies |
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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3 months ago

After such awesome success with Casino problem, I'm wondering if there is a section for just plain game sites that don't pay out. I've been waiting years for my $100.00 win money.

Thanks Teresa Barents Van Bramer

tbvb05
2 months ago

Even though I'm not sure who you're thanking here, I can help you with those free games.

Please follow this link, and you will find all the free games available for you on our website. Feel also free to use the VPN if you wish.

Let us know if you like them.

Whitelighter
2 months ago

Hi Daniel, I have not any communication with Jozef Zubrik for 4 weeks. Can you shed any light on this. Is he ok cos I know he had some health issues a while back or any other reason for no replies

Whitelighter
2 months ago

Hi, I wrote to him and said he'd get back to you. It shouldn't be a problem but if you don't get a reply, please let me know and I'll contact him again.??

Romi
2 months ago

Hello, I was referring to your team who helped get my casino winnings. I was also wondering if you help get non-casino sites to pay what you win. I have been trying for well over a year to get my $100.00 win. I've contacted them numerous times and they do not respond. That was what I meant by non paying games.

Again, I so appreciate your team and the service you provide.

tbvb05
2 months ago

In that case, thank you as well for choosing us.

Unfortunately, we can help only with online casinos, whenever possible, you know.

What site do you have in mind, though?

2 months ago

Hello,

It's called "Easy Wall". I won $100.00 in April 2023. I've got proof and I've contacted numerous times and no contact from them ever. I was supposedly #1665 in queue and it's is supposed to update every minute according to them. On Nov. 29, 2024 it shows "Network Failure".. I once again contacted them again and it suddenly popped up to 50 queue position and right now, today 05/01/2025, it is at 48. I have pictures with dates! I don't understand how they can get away with this unless everyone just gives up. Not me! Teresa

tbvb05
2 months ago

I hope then that you will receive your money if you are now more in the front of that queue. Please let us know about how it goes.

Romi
2 months ago

Will do!

Romi
1 month ago

So the queue has not moved. No response from all my emails. I'm just going to let it go.

I'm now heading over to ask for help with a Casino again.

This just doesn't seem to get any easier for me. I can win I just can't collect! Lol

tbvb05
1 month ago

And what about a complaint? Wouldn't you try it?

Our complaint team could help, perhaps. What is the casino called, please?

1 month ago

Thanks but it's not a casino, it's a game site

tbvb05
1 month ago

Ooh, alright. If it's so, unfortunately, we are unable to do anything.

So, do you play there with real money? How do you know if it's safe, though?

1 month ago

I don't play there anymore.

When I was I didn't really think about it being safe!

1 month ago

Is there a review for casino.click sweeps casino on your site? Not able to find anything but interested in their trust rating

w659hkqy2w
1 month ago

Hello, these casinos are not visible at the moment on our site. ??

But in our system it looks like casino has pretty good safety index.

At least that's what is estimated so far.

Why you asking? Wanna play there? ??

3 weeks ago

Hello, I would like to file a complaint with Capospin. However, I can't find the casino as an option to file a complaint.

Automatic translation:
thorben322
3 weeks ago

Hey.

Our data team has the review of this casino almost ready, and hopefully soon it will be published.

There is no problem filing a complaint, though. All you need to do when submitting it is to choose the option that the casino is not on the list or even submit it for any casino on the list and explain in the text to which casino exactly it belongs. We will then fix it as it should be; don't worry at all.

Please inform us about how it goes, for sure.

3 weeks ago

Good evening, Betonred Casino Espa?a has taken advantage of my gambling addiction by allowing me to make deposits even though I've been legally reported by my country's Gambling Commission. Before filing a claim for my deposits, I asked the chat operator if they do operate under a license in Spain, and they answered yes. I proceeded to file a claim, and then they automatically unsubscribed me and apologized for the lack of coordination with the company's policy. They told me they would respond by email. Anyway, I have all the screenshots, and they tell me I don't meet the refund requirements. What can I do?

Automatic translation:
Jorgechelso
3 weeks ago

I'm sorry, but we don't have any Betonred Espana in our database, as I can see, and the one we have doesn't accept Spanish players, actually.

Could you perhaps post the URL for us so we can have a look at that? ??

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