That being said, it might be wise to continue inquiring as to which regulator or prohibition might be in charge of this business. E-wallets are sadly beyond our reach. Damn it.

Hey everyone,

I wanted to share my experience with FunID, as they recently blocked my account, and I feel like I’ve been unfairly treated.

So, here’s what happened: FunID claims that I violated their terms, specifically section 8.1.4, which is about "collaborating with other customers or third parties." They say I broke this rule by recommending their app to a few friends who also enjoy playing at casinos, in an effort to make things easier for them.

First of all, I don’t agree with this decision at all. I only recommended the app because I thought it could benefit my friends. I’ve been a loyal user of FunID for years, and I never intended to break any rules. To me, sharing something that could make your experience better doesn’t seem like a violation, but apparently, FunID sees it differently.

What makes it even worse is that I provided all the necessary documents for verification, and I never received any indication that there was an issue with my account. Suddenly, without warning, my account is blocked, and I’ve lost 1000 EUR that I had in there.

I’ve reached out to FunID to resolve this, but so far, no real solution has come from their side. If this doesn’t get sorted out soon, I’m going to have to take further action. I’ll likely reach out to popular streamers and even post about this on Facebook and Casino Guru to warn others about the way FunID treats its customers.

Has anyone else here had a similar experience with FunID? How did you manage to resolve it?

Thanks in advance for any advice.

Hello,

I think this thread is the best place for your concern. Perhaps the others will engage further.

In my opinion, promoting anything without prior discussion can be quite risky. Sadly, I see no way to help in such a specific situation. I'm sorry.

Since February 13th they have been holding me back from paying out 265 Euros won at AMUNRA. I submitted 3 documents and finally a selfie with my ID in front of the funid website at amunra.

Only chicane

Help from AMUNRA who immediately sent my winnings there for payout ZERO

I don't know when casinoguru is going to open its eyes to this group of casinos, they are scams, and they should instantly lower the score for everyone so that those of us who come here to see which casino is fair or not, do not get close to this mafia. Their platform is plagued with bad reviews and yet they continue to give high scores... conclusion: the casinos are giving casinoguru a good amount of money to keep it that way, without realizing that they are killing their reputation.

So you are still in contact with the payment provider. Right?

How do you see it, though, are they willing to solve all this or not that much???

Sorry, but I really lost you here. Who do you have in mind exactly?

The user above is experiencing some issues with the payment provider he used for his withdrawal, so I really don't get your point here with your accusations. ???♀?

I'm talking about the Amura Casino Network...golsdspin,rabona,etc etc etc, all the complaints you have are about that type of casinos, it's always them.

After a long wait I received my money from funid

But do I dare to deposit there again?

Do you think we have no complaints about other casinos? You need to look around a bit before you write something.

Besides, if it is found that a casino has been really unfair to a player and they don't deal with it, they will get black points and it will lower their safety index. Complaints are a very important indicator in this and that is why if anyone has issues or can't resolve the situation, we are there for them.

I'm glad you got the money. 

As for the deposit, that's up to you. If you've had problems you'd rather not have again, you'll probably know whether to try again or not. 

Also, if you have experience anywhere, you can share it. ??

I've withdrawn via FunID several times, and so far, I haven't had any problems. My account was also verified until then.

Last week, I transferred €100 from Pistolo Casino to my Fun ID account. I then wanted to transfer this from Fun ID to my Jeton account. After five days, the status was still pending. When I contacted support, I was told that the payout would be made the next day at the latest. Unfortunately, nothing happened the next day, so I asked again. The lady then told me that I had to verify my account, even though I had already done so. I now have to show two deposit methods for the entire last month, as well as a selfie, ID, and the FunID website in the background. I don't understand why I'm doing this all of a sudden...my account was verified until then. I already have a feeling this will be a long undertaking.

Hello, thanks for sharing.

I'm not a FunID user myself because I have little trust in wallets that spread fake winnings videos on numerous free apps from Google Play. However, it is good to see you have quite good experiences. Of course not, considering the latest events. If I understand it well, no specific reason for another verification was provided; is that so? Regardless of the reason, I hope you won't encounter too much trouble while completing that procedure. Would you mind keeping us posted about the progress, please?

I have exactly the same problem. I withdrew €500 from Spinago. The casino immediately paid this to Funid, and they're off the hook for any further questions. Fun ID has been stalling me since June 2, 2025, and has given me every possible explanation listed here.

It is about:

there was a problem in the system

Then the problem was solved and the money was on its way

Then they apologize for the misinformation, it just takes a little longer for some transfers

But every chat ends with, please be patient, your payout is secure, our team is working on getting your money to you as quickly as possible....

It seems to me that this casino does not separate players' funds from their own capital...

The fact that there are so many problems with the money seems to me as if they have to earn enough money to then pay out the players who have been waiting for 2 weeks or longer... The rating of these casinos must be lowered as this is a huge mess.

If you wish, dear Guru team, I will gladly send you any correspondence between me, the casino and fun ID

Advance warning: take your time, there's really a lot that's happened in the last few days...

Conclusion: I would downgrade the rating of these casinos because it seems that, even if I go by Trustpilot, it is not an isolated phenomenon but a business practice

How long did you wait?

Hello

THE NUMBERS FROM DON'T WORRY

CASINOS USUALLY PAY OUT TO THE CARD WITHIN 3 DAYS

FUNID EVEN WITHIN 2 DAYS

BUT SOME CASINOS REALLY KEEP YOU HANGING. I ALREADY HAD A CASINO IN THE GROUP WHERE I WAIT FOR 6 WEEKS. THEN I CHANGED MY PAYMENT METHOD AND THE MONEY WAS PROMPTLY ON MY CARD.

JUST KEEP AT IT

How is the situation now, please?

You requested the withdrawal on the 2.6., right? So today is the 5th working day.

Sometimes it could not even be on the casino side, you know, and the delay could happen because of the payment provider, so it is not possible to lower the rating of any online casino this way, actually.

Whenever there is a submitted complaint and this complaint goes unresolved, the safety index goes down, of course. Otherwise, we have no reason to lower it, really. ???♀?

Hello, we all went through these problems without knowing

The money is coming, don't worry

I understand you completely, I had x times with Funid and their casinos, the longest was 6 weeks but they pay out just a little patience

Money actually came

Money arrived