I told you

I'm happy for you

They are annoying (but only some) then they pay out

For you I think the Whitsun holidays were

Congratulations

That is great; I'm glad for you.

So, it wasn't that long after all. What do you reckon?

I hereby file an official complaint.

I already requested five withdrawals on *May 30, 2025*, totaling €200, €120, €170, €40, and €90. Although these were initially confirmed as successful, the amounts were credited back to my player account on *June 10, 2025*. To withdraw the money again, I had to wager it again in the casino and then requested another withdrawal of three withdrawals totaling *€150, €130, and €100*, which have been unsuccessful to date.

I've already lost money because of the implementation.

Although I have since received an alleged transfer confirmation from you, my bank (Vivid Money) has confirmed that *none of the transfers have been received or can be traced*.

I find the entire process dubious and unacceptable. I urge you, once again, to immediately clarify the matter and actually pay out the outstanding amounts.

I've been waiting for my payouts for 20 days.

Had my first withdrawal on 30.05.2025, it always said that it was processed

The money was credited back to my player account on June 10, 2025. I had to deposit it back into the casino to wager it once. Only then could I request another withdrawal. I requested three withdrawals on June 10, 2025, and I've been waiting for them for another week.

The support always just says that the department is working on it and will inform me via email, I have not received any emails about it to date

Money still not there

Support sent me a transfer confirmation yesterday, June 17, 2025, after 10 inquiries. My bank confirmed that the reference number is untraceable and no money has been received.

I contacted support again today via email and live chat

Live chat said I should be patient and it can take up to 10 days until I get an answer

I think that's a huge mess

Hello,

Could you please tell me who you filed the official complaint with? I believe this information could potentially assist others.

Based on the second post posted the same minute as my original response, when you say you communicate with chat or support, are you talking about casino or FunID staff, please?

At FunID directly

At FunID Support

I see, thank you.

It seems that finding a solution ultimately requires some time. I hope it doesn't take much longer.

And I have now also filed a complaint with TrustPilot

I hope it won't take that long

Trustpilot primarily serves as a platform for posting reviews, not for actively resolving disputes between reviewers and businesses. I guess you posted your review instead.

Do you know where else you can report this?

Why didn't you ask why these funds were booked back and why you transferred these funds to the casino instead of choosing another payment method? Of course, then you have to wager them once. These are well-known rules.

By the way, you don't have to transfer your winnings to Funid to cash out from there, the casinos also offer many payout options

As a newbie you pay a lot of empty money

Too bad

Hello, could you please use the reply button when you intend to respond to a specific post? I believe your tips are great but the other player may miss the answer like this.

Honestly, I did understand the matter quite differently so I'm grateful you stepped in to help another fellow player.

Hello,

If I may, I suggest you read the other post, because it seems I wrongly deciphered the English translation. So, instead of focusing on reporting, I would try to clarify the problem with the other player; he may be correct. ??

The exact same thing happened to me. The FUNID app doesn't allow me to verify the documents they're asking for.

They're asking me for a year's worth of bank statements! It's crazy.

And I have to send it by email. I know they're going to steal from me.

This is not legal

Account must be verified with identity card and proof of address

Proof of payment and account statement

be verified

What does it matter to them about my account transactions from the last 12 months?

These are not authorities

Stay tough

Could you possibly add FunID to the casino list so that complaints can be processed? FunID is not a payment provider but belongs to Novaforge Ltd, as do the casinos that use FunID. Furthermore, FunID is licensed as a casino...

So, one month later, my FunID account is still not verified. According to support, it's because of my bank account statements. I've removed all personal payments from the statements and left only the deposits I made into the FunID app. However, they demand to see the entire month, including all personal deposits and withdrawals. I refuse to send them these documents. I don't know what to do. If I don't send them the documents, my account won't be verified, and I can't withdraw my money.

@beruco-26

For 1 year!! That's really crazy.

Have you submitted the documents?

Now GUru has to help you ask why and how

I have sent them all.

1-year PDF statements

Photos and selfies in PDF

Photos of the cards in PDF

I've been here for 13 days and they asked me for them again.

I have sent them again, because everything is correct, the payments and deposits in Funid are correctly displayed.

I think they're going to steal 1500€ from me.