They want even more from me... 13 months Paysafecard.... 12 months credit card.... 6 months bank account.... selfie with FunID in the background.... photo credit card.... proof of address.

Some of the requested documents will arrive by mid-2023, even though I have only been registered with FunID since the end of 2024.

I submit everything and it's simply not processed, or after two weeks I'm told in the chat that I have to resubmit it because it hasn't arrived... despite confirmation of receipt...

A credit card is a debit card that runs through a regular account. The bank statement was rejected as proof of the credit card payment, and another credit card statement was requested... which, however, isn't available separately for the debit card...

All harassment...

If you are not helped here

Please try

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The same thing happened to me

I sent all of that and it was rejected.

I don't know what to do anymore

I'm going to lose €1,500

FunID is owned by Novaforge Ltd and has a casino license....

I don't understand why it's out of your reach.

But can something be done?

How can I get my money back?

Hello,

I know what you mean but you are not precisely correct, I'm afraid. No, FunID is not a casino. FunID is a digital wallet app that allows users to make payments and manage their finances, particularly for online gaming and betting platforms. It is not a place where you can gamble or play casino games. 

The thing is that the complaint process is based on the Fair Gambling Codex for casinos, and that is based on fair practices we expect from casinos. As you can see, we are not settled to deal with e-wallets or payment processors despite their owner.

I believe the other affiliate approaches it the same way. I'm sorry.

Hello, I apologize for disagreeing, but your statement is incorrect. As I just explained, FunID is a digital wallet app that allows users to make payments and manage their finances, particularly for online gaming and betting platforms. It is not a place where you can gamble or play casino games. 

It does not matter who developed or operates the wallet; the main point is that it has never been a casino hence, we are not able to help, even though we would love to.

It is not about the owner or license but about the fact that you are complaining about an e-wallet, not an online casino. The license stands for the company, which also provides online casinos as a product. However, it is important to clarify that not all of the company's products are online casinos.

Perhaps an example will help:

It is the same as if you want to insure a motorbike as a car just because the company sells both motorbikes and cars. The Insurance company won't approve that.

In my case, I also have money in casinos owned by Funid, such as Librabet, Legiano, and Allyspin.

I requested a bank transfer to withdraw the money I have from those casinos. I've been waiting since June 19th, and I don't think I'll receive it.

I have passed the KYC verification process at these casinos months ago.

But it seems to me that since they are linked to Funid, they will NEVER give me the money.

Have you received the money?

I've been trying to get verified with Funid for months, but they don't want to do it.

What do you advise me?

In librabet, Legiano, Allyspin I am verified but I have been waiting for 15 days for my withdrawals by transfer without using funid

The following

I have also won money in all these casinos. I would not use the bank route. Withdraw and request a payout via VISA or Mastercard if you have and wait 3 days at the latest on the 4th day the money is on the card. That's how it was with me.

They don’t have that much to do with banks

The money comes

I also had problems at first, I waited 3 days and the money came but with some I had to wait 3 weeks then I changed the payout and it worked

Best card

Have you been limited in sports betting?

I can only bet 2 or 3 euros at most at odds of 2.0

In my opinion, there are more issues than just FunID's account, so let me add a note for anyone in this thread.

If you can't withdraw from any casino, no matter the payment option, for longer than 14 full days, you are welcome to submit a complaint, because that's what the Complaint Team does daily.

http://www.kpvfaw.com/complaints/create ??

If you, however, struggle with the e-wallet, for example, verifying your e-wallet account or payouts, we are sadly, but very likely, out of the game.

My advice is: Whenever it is difficult to distinguish between those two scenarios, submit the complaint anyway, describe the matter the best you can and my colleagues will determine whether there is something they can do.

Complaints are still free of any charges, so you do not risk anything, I'd say.