I described my problem above in threads

M?j problém jsem popsal vy?e ve vlákn

It's the biggest mistake of my life ??.

Je to masakr největ?í chyba v mém ?ivotě ??.

I would start with a complaint to the licensing authority that licensed the casino. In this case, Curacao. However, I would still file a complaint with us and, if necessary, we would advise how to properly contact the licensing authority if we could not help. Complaints are here:

http://www.kpvfaw.com/complaints/create

I can't imagine you having to sit and wait 14-30 days for a Skype call now, utter outrage.

Já bych za?ala stí?ností na licen?ní autoritě, která poskytla kasínu licenci. V tomto p?ípadě tedy Curacao. Nicméně i tak bych podala stí?nost u nás a v p?ípadě pot?eby poradíme jak správně kontaktovat licen?ní autoritu, pokud bychom nemohli pomoci my. Stí?nosti jsou zde:

http://www.kpvfaw.com/complaints/create

Nedoká?i jsi p?edstavit, ?e te? máte sedět a ?ekat 14-30dní na Skype hovor, naprostá nehoráznost.

And which specific bonus conditions should you have violated, please?

A které konkrétní podmínky bonusu jste měl poru?it, prosím?

All of them. I wanted to withdraw the amount from the game account and then these guesses and excuses .. Online chat unable to ask the manager why they frozen my account and still around. I don't know about any bonus violations and maybe it's not. I'd like to punish them somehow.

Pry v?echny. Chtěl jsem vybrat ?ástku z herního ú?tu a pak tyto dohady a vymluvy.. On line chat neschopny, ?e se musejí zeptat managera pro? mi zmrazili ú?et a stále dokola. O ?ádném poru?ení bonusu nevím a snad to ani nejde. Rád bych je nějak potrestal.

It will probably be difficult if they do not have a Czech license and their registered office somewhere in Cyprus, it is difficult to say whether the Czech courts would be able to do anything about it.

To bude asi tě?ké kdy? nemají ?eskou licenci a sídlo někde na Kypru, tě?ko ?íct zda by na to ?eské soudy něco zmohly

Well, allegedly the manager didn't have time before, so I have to wait until 18.6. Before he calls me on Skype, even though I don't know why I should be so, when I've already sent a selfie with all the documents, which is strange in itself, but let it be, extreme, even if he calls me on Skype to further verify and resubmit the document so it allegedly takes another 14 to 30 days before it freezes like me, it's just that I still have the 10,000 there that I put in there and made 3 live bets, 2 came out and 1 didn't, so I don't understand what they want or wanted at the same number.

No údajně mana?er neměl d?íve ?as, tak?e musím ?ekat do 18.6. Ne? mi zavolá na Skype i kdy? d?vod pro? to tak má byt neznám, kdy? u? jsem poslal selfii se v?emi doklady co? je samo o sobe divne ale budi?, extrem je ze i kdy? mi zavolá na ten Skype k dal?ímu ově?ení a znovu p?edlo?ení dokladu tak trvá údajně dal?ích 14 a? 30 dn? ne? to odmrazi jako mě jde jen o to ze tam mam stále těch 10000 které jsem tam vlo?il a udělal 3 live sázky 2 vy?li a 1 ne tak?e jsem na stejném ?ísle v?bec nechápu o co jim jde nebo ?lo.

I'll wait for their other nonsensical requests that Skype contact and then those 30 days before it freezes, if that doesn't happen, they'll definitely start defending themselves.

Já po?kám na ty jejich dal?í nesmyslné po?adavky ten Skype kontakt a pak těch 30 dn? ne? to odmrazi pokud k tomu nedojde tak se ur?itě za?nu bránit.

So don't count on it. I've been on Skype and papers and selfies the same way, but they won't let you down anyway.

Tak s tím nepo?ítejte. Byl jsem na tom stejně Skype a doklady a selfii, ale stejně vám to neodmrazi.

I don't think it's your duty to wait like that. The mere fact that Skype verification is disproportionately delayed is quite unfair.

I suggest contacting the licensing authority rather than the Czech court. In this case, unfortunately, Antillephone.

I enclose a license validator:

https://bit.ly/3NpJeH3 and email to authority: [email protected]

Unfortunately, I cannot say that there is a good chance that the authority will deal with your complaint.

Nemyslím, si ?e je tvojí povinností takhle ?ekat. U? jen fakt, ?e Skype verifikace je neúměrně pozdr?ena je dost nefér.

Navrhuji spí?e ne? na ?esky soud, obrátit se na licen?ní autoritu. V tomto p?ípadě bohu?el Antillephone.

P?ikládám validátor licence:

https://bit.ly/3NpJeH3 a email na autoritu: [email protected]

Nemohu bohu?el ?íci, ?e by byla velká ?ance, ?e se autorita bude va?í stí?ností zabyvat.

I had the impression that as a reason for blocking you were given broken rules. Wasn't that so?

Já jsem měla dojem, ?a jako d?vod blokace Vám uvedli poru?ené pravidel. Nebylo to tak?

Thanks, anyway, I'll try, as they say nonsense is paid and it was there to make an account. Anyway, I didn't break any conditions, no bonus, nothing, I normally put 10,000 in my account and made about 3 bets, so I don't understand why they betrayed it and for others, when they checked me on their own, they didn't see Skyia, so they can't rob people like that, can they? They have nothing to justify.

Děkuji, ka?dopádně to zkusím, jak se ?íká za blbost se platí a to byla si tam ú?et udělat. Ka?dopádně jsem neporu?il ?ádné podmínky, ?ádny bonus nic, normálně jsem si vlo?il na ú?et 10 tisíc a udělal asi 3 sázky tak?e nechápu v?bec pro? to znrazili a za dal?í kdy? p?ece si mě ově?ili jednak selfii jednak pak Skype tak p?ece nem??ou takhle okrást lidi ne? To p?ece nemají ani ?ím zd?vodnit.

I'm just beating my head that it doesn't have a Czech license that I'm an idiot, but I probably put on fake reviews and also on the fact that mostbet publishes on its website that it has some legal brand in the Czech Republic in case of player protection, so I don't know if maybe some Czech authorities could have done something.

Prostě sám se biju do hlavy ?e to nemá ?eskou licenci ?e jsem idiot, ale dal jsem asi na fale?né recenze a také na to ?e na svych stránkách publikuje mostbet ?e má v ?esku nějakou legální zna?ku i pro p?ípad ochrany hrá?? tak?e nevím zda by s tím t?eba nějaké ?eské ú?ady mohly něco udělat no.

Is there any chance you might be able to help me with this?

Je nějaká sance, ?e byste mi s tím p?ípadně pomohli?

Tack f?r att du delar med dig av din upplevelse. Jag ska f?rs?ka h?lla ett ?ga p? villkoren om casinot ger en stor v?lkomstbonus.

Hoppas dina problem l?ser sig

I don't really recommend playing there if you don't want to lose money

Moc vám nedoporu?uji tam hrát pokud nechcete p?ijít o peníze

den h?r ute, ok tack!

Jag ?r ny p? saker h?r, kommer att f?rs?ka l?ra av varje fall. ?nskar dig v?l

I am sorry, we do not have the opportunity to help at the moment, because the problem is related to sports betting. But as I read it, it gives me the impression that your account is being checked for a higher deposit, moreover, if you only bet a few times, it could record a check for money laundering. Unfortunately, this does not change the fact that if they decide to remain unfair, you only have a chance with the licensing authority and that is not a good prospect.

Je mi líto, v sou?asné době nemáme mo?nost pomoci, proto?e problém je spojen se sportovním sázením. Ale jak to tak ?tu, p?sobí to na mě dojmem, ?e Vá? ú?et prově?ují z d?vodu vy??ího depositu, navíc, pokud jste jen párkrát vsadil, mohlo by to nahrávat prově?ení kv?li praní ?pinavych peněz. To ov?em bohu?el nic nemění na tom, ?e pokud se rozhodnou zachovat nefér, máte ?anci pouze s licen?ní autoritou a to není dobrá vyhlídka.

I bet a few times because my account froze after the 4th bet and I couldn't bet anymore, I don't know if the deposit of 10,000 is a higher deposit, anyway I didn't do anything that could lead them to do so, and yet when I check one's selfie with documents so it's weird, I also sent them a statement of the bank account that the payment was made, basically everything but I still have to wait for the Skype verification, just as I wrote it's my fault that I made an account with these bastards who do not have a Czech license, a mistake that costs me 10,000 and, moreover, I can't even defend myself, which is strange nowadays

Pár krát jsem vsadil, proto?e mi po 4. sázce zmrazili ú?et a ji? jsem vsadit nemohl, nevím zda vklad 10000 je vy??í depozit, ka?dopádně jsem neudělal nic, co by je k tomu mohlo vést, a p?ece kdy? si ?lověka ově?i zp?sobem selfii s doklady tak je to zvlá?tní, poslal jsem jim i vypis bankovního ú?tu ?e kterého byla platba realizována, v podstatě v?e ale stejně musím ?ekat na to Skype ově?ení, prostě jak jsem psal je to má chyba ?e jsem si udělal ú?et u těchto hajzlu, kte?í nemají ?eskou licenci, chyba která mě stojí 10 tisíc a navíc se nem??u ani bránit, co? je zvlá?tní v dne?ní době

I would understand that she would like to verify some wishes of dirty money in case I put the money into the account and I would like to withdraw it immediately, but it was not, I normally put in there normally bets 3 bets and then 1 what did not come out so currently I'm still at 10000 but I didn't make a selection request, it just doesn't make sense to me and moreover they didn't even state the reason for the freeze, they just wrote to send documents to the selfie and then that there will be Skype

Pochopil bych ?e by chtěla ově?it nějaké p?ání ?pinavych peněz v p?ípadě ?e bych si na ú?et vlo?il peníze a ty bych chtěl pak hned vybrat, jen?e tak to nebylo, já si tam normálně vlo?il normálně vadit 3 sázky a pak 1 co nevy?la tak?e aktuálně jsem stále na 10000 ale ?ádost o vyběr jsem nedělal, prostě mi to nedává smysl a navíc oni ani neuvedli d?vod zmrazení prostě napsali a? po?lu doklady selfii a pak ?e bude Skype To? v?e