Hi everyone,
I wanted to share my experience with Winz.io because what they’re doing is seriously shady.
I requested a crypto withdrawal about 4 days ago after passing full KYC and completing all the requirements. Instead of processing the payment, they’ve rejected the withdrawal multiple times, claiming I need to submit wallet screenshots showing "account holder information."
Here’s the issue: I used non-custodial wallets like MetaMask and Electrum — and as anyone familiar with crypto knows, those wallets don’t show or store personal details. It’s technically impossible to provide what they’re asking for.
I reviewed their Terms and AML policy, and this requirement isn’t listed anywhere. When I asked support to explain where this rule comes from, they couldn’t. Instead, they just repeat the same request over and over again and vanish mid-conversation. It feels like they’re deliberately stalling the withdrawal until I give up.
I’ve already filed a complaint through www.kpvfaw.com’s complaint center and plan to escalate to other platforms (Casinomeister, Trustpilot, Reddit, etc.) if this isn’t resolved soon.
Just a warning to others: be careful with Winz.io. They’re adding fake steps to stall payouts, and they won’t even back up their demands with their own policy.
If anyone else had a similar issue or managed to get paid after this kind of behavior, I’d really appreciate your input.
Thank you.
